My Vision Centers — Local services in Garrettsville

It’s really unfortunate that Andrews Eye Center has completely gone down the tubes since their attempt to expand. Been a long time patient and wanted to support their growth. However the time has come that we need to move on. The Garrettsville staff has no knowledge of when an Optician will be in office, you receive incorrect information, go in for assistance with glasses that you’ve paid over $500 for, at time of pick up Optician not in, told to come back during these days and times only to find out there isn’t an Optician in again. When is one in? Isn’t that part of a full service eye care facility? The staff doesn’t know provider status with insurance plans, etc. Facility isn’t opened during published hours (dark & locked). Called office and message says “Open” but you are sitting in parking lot because “Open” sign is off, dark office, doors locked. Expanding and Growth is great, you probably get better pricing contracts with insurance companies or can get some cash business in the Amish community; That alone won’t make you successful. You have to be able to manage the growth, staff and train the staff appropriately. Otherwise it’s a fail when patients...

Dr. Tim Andrews and his amazing staff earn five stars just for the customer service! On a more important note, you will not find an eye doctor that is more dedicated to his patients. He never cuts corners and goes above and beyond to ensure the best vision possible! He incorporates the most advanced technology with old school practices to ensure proper vision. In 2006 my son was hit in the eye with a football just before midnight. I called Dr. Andrews at his home and he opened his practice to treat him. He secured an appointment at 7am with an eye surgeon. My son has 20/20 vision today because of his willingness to go above and beyond. Thank you, Dr. Andrews for always treating us like family instead of...

Dr. Tim Andrews is awesome. I got a finger to the eye while playing basketball and of course it was after hours like around 7:30 PM. I called him up and explained the situation and he told me to meet him at the office. When I got there my vision in that eye was 20/400 basically the big E. I got an infection from the kids finger that poked me and was taking drops every hour for several days. Basically laid in a dark room because of the pain and swelling. Dr. Andrews saw me every day until it was back to normal, without him I probably would of lost complete vision in that eye. Totally recommend him. Thanks...