Kings Food Markets — Local services in Garwood

This was my first time having groceries delivered from Kings and I found the website was easy to navigate and included a wide variety of items which led me to order much more than I need. After receiving my order, I just noticed 2 items were missing and of course one was THE main item which was dill. Nobody bothered to call me because I’m sure dill could’ve been substituted for the one that comes in the spice jar I actually checked off that my items could be substituted with something similar. The most frustrating part is I didn’t notice the dill was missing until the recipe I was making called for me to add it so I’m sitting here with an incomplete Greek dish and my daughter-in-law and the baby are coming over for dinner. The other item that wasn’t delivered was cookies from the bakery just plain simple sugar cookies I also think they could’ve been substituted very easily. I really feel if an item is missing It should be pointed out somewhere. Don’t make the customer go and sign back on to the website and do an inventory. I checked my email and my texts and I got nothing from Kings saying the order would be incomplete until after my order was delivered when I was asked to rate my experience. It also would’ve been helpful to know when the driver was on the way since I did have refrigerated items in there and I would have liked to thank the driver since that is the polite thing to do but maybe that’s just the old fashioned way to do things...

I usually take the time to leave positive, helpful reviews—but I feel compelled to share this disappointing experience from yesterday afternoon. I often purchase plants from your flower department and have always enjoyed the selection. Yesterday, I found a plant I liked that was displayed in a nursery pot placed inside a decorative pot—something I’ve seen before and have purchased in the past.

When I brought it to the cashier, she rang up the item and then questioned whether the decorative pot was originally part of the purchase. I politely responded, “Yes, of course.” Instead of trusting my answer or checking discreetly, she left the register entirely to go look for someone in the flower department. She then asked another employee—someone who had kindly helped me with a plant two weeks ago and confirmed that the pot did come with it.

The whole situation was made unnecessarily awkward and uncomfortable. I felt embarrassed and singled out, especially considering that I was treated as if I was doing something wrong. For the record, I am a Latina woman and was in scrubs at the time. I mention this because it felt like I was being unfairly scrutinized.

I’ve been a loyal customer at your store for years, and this interaction left me feeling deeply disappointed. I hope your team will review the security footage and reflect on how this could have been handled with more respect and professionalism. Customers deserve to be treated with...

I placed an order for delivery. I am getting updates which I appreciate. Delivered comes up on my phone so I run down as its 91° out and nothing. I click on the site and it shows a photo of my groceries delivered somewhere else. I called Kings a bit frantic (not freaking out) and the initial person i spoke with told me I would have to reach out to Uber. Naturally I found this to be bs as nowhere on the app does it say 3rd party delivery. Also I placed my order thru Kings site not instacart or Uber eats. I shouldn't have to be calling anyone to hunt down my order. I take responsibility..I shouldn't have ordered delivery to begin with. I'm not rich or lazy. However, I am trying to eat healthy quality food so my mostly organic food order $118 barely filling 1.5 bags is going bad sitting at someone else's backdoor. Unlike whole foods or Amazon fresh these bags ($1/) aren't lined to keep food cold. In closing Kings reimbursed me the delivery charge and $5 tip auto included. Needless to say I will not be shopping with them anymore. Oh wait I got a $25 refund. Not a good way to do business. Large company so I'm sure 1 less person is no biggie....