Wonderwoodz Cabinets & Vinyl Flooring — Local services in Gilbert

I want to share my experience to help others make an informed decision. I placed an order with WonderWoodZ and sent one of my drivers to pick it up. As any responsible business would do, we wanted to verify that the items matched the invoice—something every customer is entitled to.

However, when my driver asked a simple question about a discrepancy in item numbers, the owner became extremely upset and arrogant. She even called me directly, expressing frustration that we were trying to verify the order, claiming it was “ridiculous” because they weren’t making money on it and were “doing us a favor.”

Let me be clear: I paid for the items at the quoted price. This is not a favor—this is a business transaction. Good customer service includes answering questions and ensuring accuracy. If you’re in a business that involves customers, professionalism and respect should be a given.

Unfortunately, that was not our experience. I hope this review helps others be cautious and prepared when dealing with WonderWoodZ.

UPDATE:

Following our previous experience, we took immediate steps to ensure our employee acted professionally. Our business has a strict zero-tolerance policy for any form of disrespect or unprofessional behavior. We requested to review the video footage of the interaction to address any concerns promptly and fairly.

The owner responded via text, stating that if I wanted to see the video, I could come in. I replied that I would be happy to do so and asked her to let me know a day and time that works. No response has been provided since.

We work with hundreds of vendors and have never encountered this level of arrogance or lack of professionalism. The repeated claim that they are doing customers a “favor” by fulfilling paid orders is concerning. This is not how customer service should operate.

I will continue to post updates as this situation develops. Transparency and...

The flooring quality is truly exceptional. During our house renovation, we exclusively used materials provided by WonderWoodZ, including some foundational design elements. We couldn't be more satisfied with the result. The floors are not only visually stunning but also incredibly durable. The attention to detail in their products and the craftsmanship are second to none. WonderWoodZ made the entire process seamless, from material selection to installation. Their expertise in both materials and design made our renovation project a resounding success. We highly recommend WonderWoodZ to anyone seeking top-notch materials and service for their home improvement projects. It's a decision you...

I want to renovate the kitchen at home. First of all, the quality of the furniture is super good. I have found many suppliers to evaluate it. What really makes me most satisfied is WonderWoodZ... it makes people feel very professional and not sloppy. The main thing is that they are super patient and insightful. Overall, I'm very satisfied! ! I suggest that people in need really don’t think about it and just tell them their needs directly. highly...