Ashley Store — Local services in Gillette

Update 5/21/24- still haven’t gotten a new bracket for our coffee table…we can’t lift the table. 😒 *update- 1/18/22, we still don't have the bracket kit for our coffee table.

Original post: We ordered our couch back in January 2021 and was told it would arrive end of February. It didn't show up until the end of April but the couch had a hole in it and the coffee table top is bent so it doesn't open easily at all nor does the top close all the way. They said they would have their seamstress fix the hole. We were also told that they would order new parts for the coffee table. It is now end of June 2021 and they just picked up my couch to be fixed but there was no call to say they were coming. I was told I would have it by the end of the day.... here it is 5pm and no couch. So I'm calling the store but I keep getting a busy signal. I will just need to go in. I asked about my coffee table parts (brackets) and they said it hasn't shipped yet. :( I just want my money back now at this point. The communication is horrible with this store. To make matters worse, at the beginning of this month the store advertised that they have several couches for purchase on hand that are not floor models. One of those couches is the one I ordered....I feel like they should've replaced mine before offering to...

My home is filled with Ashley furniture and I was looking for some matching night stands for a set I have. Ms. Lindsay helped us find what we were looking for. She also suggested that we don't get the items sent directly to us because if something happened during shipping we would have to deal with customer service over the phone. She suggested that we have it shipped to them and then they hand deliver it to us so if something was wrong they could exchange it for us with no hassle. It's that kind of knowledge and thinking that makes her a great sales person. We will be purchasing the rest of our furniture from this location from now on because of her. There were 2 gentlemen inside the store re-arranging the displays and they were also friendly the little bit we chatted. Overall the staff was great and I recommend this location if you need quality furniture. However, one of my furniture sets was discontinued so I can not find a replacement which I'm slightly upset about. If I could have gotten a replacement I would have had a 5 star experience but I had to leave disappointed. So it appears I'm going to have to be without the full set now or have to buy something entirely new which I didn't want to have to do because I was happy...

Deb Martell Yeates was the associate at my aid. Over the last year my husband and I have been searching for a new bed. We have been comparison shopping for price, brand and quality . We have been to the store several times, yet no purchase. Finally my husband gave me the ok... so I went back and purchased the Simmons Black with the 2.0 power base. I was very apprehensive about purchasing a Simmons product again, because my last bed was A Simmons and I was not pleased with it at all. Deb set my mind at ease with the demonstration and her knowledge of not only the product but the provision with it as well. She is friendly , not pushy and she is invested in her job and her product knowledge. I will return there because of these things. She has great attention to detail and she can...