Verizon — Local services in Gillette

Went in to get a New Line on my account. Because I went to almost all the Verizon‘s in town. None of them had any iPhone 14s in stock but this one store called ahead of time. Let store manager know that we were coming in to get an iPhone 14+ that way whenever we came there everything was ready to go. When we arrived, we came in with high hopes very nice chair for the two workers that were working in front were very nice and then the store manager comes up front to set us up and we handed him my ID which is an out-of-state ID. Just moved here. She looked at us and was like what is your business here we told him to get a new phone because every store even to they never asked us for anything but our ID he said he needs a proof of address. To authorize the account we went out to the car because our car has the proof of address as my roommate went out to the car to grab the proof of address. He looked at me and said you’re the owner of the account where is your ID very rudely and I told him my ID is at home it’s as well an out-of-state ID said well. None of this is gonna work. We’re gonna need to put you...

So I literally just called to check on a product. The lady on the phone is the worst representation of customer service for this location. I asked her if they had a specific item she says no we don't have any, then she kept repeating herself instead of just listening. I was trying to ask her how many she might have later and she's like we're out, she didn't hear my question because she was still talking. I responded with well yea obviously you sell phones that's what you do in retail, but when will you have more and she just says she doesnt know. And then click I work in retail too. Your follow up question should always be "is there anything else I can help you with?" Or be apologetic, don't just hang up on someone, its...

I popped in with my friend mid day last week just to look at my options. Kyle was so nice, answered all our questions and never made me feel pushed into getting something I didn't want. I felt so great about how we were treated. I came back that night with my husband to get a great new phone and Kyle got us all set up. We will be coming back soon to upgrade my husband's phone, too and hope he's there again to help us out. I've never had a more positive experience with a cell phone sales...