Conlin's Furniture — Local services in Gillette

I don’t recommend buying furniture from here at all!!! I bought a furniture set from them a couch and a loveseat we bought them less than a year ago at their last liquidation sale immediately as soon as we got the couches there was issues the back part of the couch was falling off and a few months ago my fiancé sat in the middle and the the couch completely fell through I made a claim as we got the 5 year warranty on it and I hadn’t heard anything back for two months even after I had previously called for updates because I was not informed on anything and they said they were waiting to here back about servicing it. At this point the couch would cut my 1 year old when she sat on it and that’s when I called Conlins again asking them what they planned to do about it they said they would give me a call back I did not hear anything back from them two days later I called them again and they said that they were not going to fix the couch and that they were giving me $730 in store credit to pick out a new couch and I would have to pay the difference we went in there 15 mins later and the prices were outrageous and nothing matched the loveseat that we bought with our previous couch. I then asked what my other options were as we did not like any of the couches that they had and they said “you have no choice” my fiancé then asked if they would be taking the couch back that is broken and they said “no you will keep your couch and pick out a new one with the credit of $730” we then decided that we did not want to proceed to do business with Conlins as we did not think it was worth it as we just paid a lot of money for these couches and now would have to do it again not even a year later. Today I went into Conlins with my grandparents as they found a couch they really liked even after trying to get them to purchase a couch elsewhere so I was gonna give them the $730 store credit because I do not want another couch from there. After telling the front desk lady that we were gonna give them the credit she rudely says to me “no that is a montage claim you cannot do that you have to pick out a couch and pay the difference and we will trade out your couches” I tell my grandparents I’m going to fix my couch on my own because I refuse to buy again and let them have anymore of my money. We get home and we open up the couch to try and fix it the couch is held together by TWO screws for the back rest the screws were misplaced and the base board is a one by two board with a 6 inch gash in the middle of it making it a one by 4 inch board in the middle which is why it snapped and collapsed. After seeing these we call Conlins and ask for the owners phone number or corporates phone number and they tell us “no the claim has been made you have to trade in the couch”. My couch is fixed after having to spend more money to fix it when we had a warranty already. Conlins will absolutely not be getting another penny out of my pocket!!! 100% a rip off and the workers are very unprofessional and talked down to...

As soon as we stepped through the door we were 1 on 1 welcomed by Heidi. She immediately let us know there was a special and to not look at any $ numbers but to let her know what we were interested in for best pricing deals on sets and that all recliner chairs & chairs had a huge sale. She even went a step further as we looked at a set to let us know that Conlin's included a 5year warranty on the set we wanted and what the warranty covered specifically since we have a 2year old. No hassle, no hustling, just straight forward and quick pricing. She even waited while we looked for additional furniture since we were able to find a deal with tax and delivery far under our expectations. Considering we started out looking for an office chair but ended with a living room set with all reclining seats and a swivel/rocker for another room without breaking the budget, we were incredibly happy! Delivery was on time, personable but professional. They quickly sent up for us. We have now been enjoying our beautiful and comfy additions to the home. We are new to the area and after looking at some other places was certain we would be spending much more or possibly having to order with long waits. I absolutely appreciated being able to walk into Conlin's store for us to try the products and that the furniture was only 2 weeks to receive (coming from...

When we had a huge move, we needed to refurnish our whole house. We ended up finding Conlins- towards the end of our search and that's unfortunate because I wish we could have given all of our business to this company. They didn't charge us any fees for delivery, were super friendly and professional, had a huge amount of stock available (more than any other store around town), and the furniture was competitively priced, plus their front desk girl is THE BEST, and I think a good portion of the reason we had such a great experience. The delivery guys even set everything up at no charge when they delivered. Blown away by the customer service. If you're looking for great, stylish furniture, and an amazing experience, I...