Big 5 Sporting Goods — Local services in Gilroy

Lack of customer service, unprofessional staff, high prices, and less than desirable products.

The customer service fell short from Lori. She is impatient, lacks communication skills, offers no advice and has an attitude that is not a fit for customer service. We left the store.

I try to support local businesses; however, the business and their employees must also reciprocate with good service.

After receiving lack of customer service with attitude, we decided to purchase on Amazon.

Better product, less price, easy to return.

BIG 5 will not be around in the not to distant future do to lack of all of the above.

Big 5 fingers down.

Products are high priced. Better or similar products on Amazon which can ship and arrive...

After I purchased my shoes and I was walking out that loud 🔊 beep beep beep beep and how everyone in the store looking at me like I'm a criminal and I paid for the items already just the split second they realize that they are at fault for not removing I think they already thought I was stealing because i had a return in a bag and they guy asked me to leave it at register till we decide on if my gf wanted shoes or slides in exchange I think that is the last time I'm be buying at big 5 reason being I experienced similar appearance biased practices in hollisters big 5 so it might be how...

When I entered 4 employees were standing around laughing and talking. I asked about the sale on slippers , the price posted was $59,and was told the sale ended on Saturday. We called the Hollister store and was told it ended on Dec 12th. I asked why the had a sale and not Gilroy, based on that comment they checked the price and sure enough they were on sale for $34. No one made any effort to help us in any way. I mentioned they may sell more if the sale price was posted and was told they were too short staffed to keep up. I will never shop in the Gilroy store again,they were...