Goodwill of Silicon Valley — Local services in Gilroy

1 star for the clothes, -4 for the service. Extremely rude employees. I had several items and tried to ration them in thirds as I tried them on, an employee was watching from a few feet away the entire time. She repeatedly made snarky and demeaning comments whilst inconveniencing me (moving my clothes back, moving the go-back rack just as I was done changing). I have worked in retail. There is a difference between doing your job whilst upholding your responsibilities and overexerting your hypothetical control in a literal goodwill. Not sure if she was even a manager. I grabbed 4 items by mistake at one point when I was changing and she loudly yelled "only 3 at a time!" the next time I came out. Also, someone walked out with a purse full of items whilst the staff were distracted by monitoring me and my friends. Clothes were pretty good though. Likely never coming back, a relief to...

Worst Goodwill in Gilroy the customer Service is so bad im surprised there is good ratings here a female cashier that sounded like she had a slight lisp was so rude too me and my family she started talking too ine of her coworkers while ringing us up and when she stopped talking too her coworkers she said with so much attitude “are u going too pay or not?” And rolled her eyes and gave a disgusting stare and she even told her manager that we where being rude she completely ruined our chances of going back but the over all attitude of the staff seemed off like everyone just hated life not a great...

Very disappointed regarding the donation center. I intended to drop off a 7 piece patio set with a glass table top. The set was not new of course but was in good condition. Apparently the homeless looking guy who looked at the set denied my donation. He said it wouldn't sell. Funny thing though, the guy at the Salvation Army drop off center was very appreciative of the donation and thanked me for donating it. Guess where I will make ALL my donations in the future? Goodwill is getting way too picky for my tastes- or the guy was just too lazy to want to...