Lalu'a Nails & Spa — Local services in Glenmont

I recently visited this salon with my daughter for the first time, as she wanted to get her nails done to celebrate her graduation. While I appreciate the opportunity to support your business, I wanted to share some feedback regarding our experience, which left us disappointed.

When we arrived, the salon was cool and had only a few other customers. My daughter explained what she wanted for her nails, and a gentleman in the front offered to assist her. During the process, I asked him to cut her nails shorter to ensure they were appropriate for her age (she’s 11). He appeared visibly frustrated by my requests, sighing and huffing. This behavior was unprofessional and left a negative impression, especially since I was the one paying for the service.

While her nails were being done, another staff member approached me to ask if I wanted my toes done. I declined, explaining that I only wanted my eyebrows done. Shortly afterward, several staff members laughed and spoke in another language where I distinctly heard the word “eyebrow.” While I do not know the full context, this interaction felt dismissive and uncomfortable, as if I was being mocked.

To make matters worse, the gentleman working on my daughter’s nails took an unusually long time—1 hour and 25 minutes—for her small hands. My daughter later told me he over-filed her nails to the point of making her bleed, and another customer had to intervene, asking him to stop. This is entirely unacceptable and raises serious concerns about proper technique and customer care.

While I believe in giving second chances, I am hesitant to return after this experience. If I do decide to visit your salon again, I hope to see improvements in professionalism, respect, and quality of service. Disrespect toward customers, especially when we are supporting your business with our hard-earned money, is not something I take lightly.

Thank you for taking the time to read my feedback. I hope it is taken constructively, and that measures are implemented to address these issues for...

When it comes to quality services, cleanliness, affordability and BEYOND exceptional customer service (all things I highly value when choosing businesses to support and spend my hard earned money), it’s very rare to find ALL of these components in one establishment. I personally guarantee that you will always walk out of here a valued customer, beyond satisfied, taken care of, and feeling your absolute best.

I am a very, very particular person in general. Especially when it comes to allowing someone else to execute my precision of beauty needs such as nails, toes, hair, brows, etc. I have struggled over the years to find a place as such but here, there’s no question, my preferences are heard and carried out to PERFECTION every single time. This isn’t a “sometime” thing - I come in once, if not twice a month and have been going here for years now and they NEVER falter. So when I say Lalu’a is the ONLY place I will go to for my nails/toes/brows, that speaks volumes about this place. More importantly, not only is this a relaxing, clean, and lovely establishment, it is comprised of a respectful, nice team of employees - everyone and I mean EVERY single person here, is great at what they do! So no matter who services you, you are in good hands. Prices are reasonable for services (especially with today’s cost of living). These words do it no justice, go see for yourself! Pay them a visit and make Lalu’a Nails & Spa your one and only go- to for all your nail needs, as have I. You will not be...

I am extremely disappointed with the customer service at this salon. I’ve always liked this place, but my recent experience has changed my view. During a manicure, a nail technician accidentally spilled acetone on my phone. Initially, I didn’t think much of it because it was an accident, but when I got home, I found that the screen was off. The next morning, the screen turned on but had a green line and started glitching.

I returned to the salon to address the issue. The technician admitted to spilling acetone but denied it caused the damage. We spoke with the manager, who claimed there was no video footage of the incident or the service. I suggested that the manager accompany me to the Apple Store to verify the issue. However he was dismissive and uncooperative, even when the salesman suggested that we get another phone. Instead of addressing the problem, he offered questionable solutions like taking us out to eat as a bribe.

The situation escalated, and people began to stare due to the manager’s behavior. I decided to leave because I was not willing to spend more time with someone who was dishonest and unreasonable. This experience has been incredibly frustrating, and I hope he handles business professionally and takes accountability in the future for the actions of the employed people that he’s responsible for and as a representative of...