Popeyes Louisiana Kitchen — Restaurant in Glenmont

I don’t understand what is the issue in this location! There is ALWAYS an issue with something. Either the food I order is not ready / and the order is ALWAYS WRONG! How come you make the order wrong every single time. I order and I send my teen to pick up. When they see he is a child they always give him wrong and less food. I ordered 3 proteins with 2 fries for $25. I do need to get food for $25. He came in the car with 2 proteins / a biscuit/ and 1 small fries . WHY? Because he is a child and do not check his food?! I needed to drive through the traffic again so the fix the food that should be right in the first place. I order q twice a week and Every time there is an issue with pick up order. How hard is to get it right! They lie and cheat when there are children. Oh the manager say will give me big fries because I came back. Yes only ONE big fries that I quails to 2 small. They didn’t did nothing to fix it . The woman working there told me to go to another location!!!!! Ridiculous!!! I hope that’s not the statement of the manager of the store!!! One week later ! I do have to say I had completely different experience in this location after months of nonsense. This time I was able to find a parking spot easier since there was NO LINE INSIDE like always before. Everything was nice and very smooth. Before there were many lines and many people constantly waiting for their food and there was always misunderstanding. This time - TODAY - there was plenty of parking spots / all the door dash drivers will Be very pleased/ . I order my food I went it and my big bad was ready. I tried to show to the young girl what was my order she ask me for the name and for the first time My order was ready!!!! - didn’t needed to wait at all. And most important was absolute correct!!!! I simply thanked and left! No DRAMA as every single time before I needed to fight for every little thing! For first time I had a nice, pleasant and smooth experience at this location. The food was correct , well prepared and tasty. The whole family loved it ! Thank you , for...

I recently placed my order online at Popeyes, and when I arrived to pick it up, everything was absolutely perfect. My order was complete, just as I requested, with no mistakes at all. This restaurant truly impresses me every single time I visit. The quality of the service is always outstanding. The manager here has excellent customer service skills and is always friendly. Their leadership is clear, and it shows in how the entire team works together. The crew members are professional and attentive. They have advanced skills and work very efficiently. I appreciate how every detail is taken into consideration. From the moment I walk in, I feel welcome. The restaurant is always clean and well-presented. Everything looks organized and professional. My food is always fresh and well-prepared. The taste is amazing, and the presentation is excellent. The staff works with great coordination to deliver top-quality service. They make sure that every order is accurate before handing it out. I love the consistency they maintain here. Every time I come, I leave satisfied. It’s rare to find a place that never makes mistakes in my orders. Popeyes at this location has truly earned my loyalty. I trust them with my orders without any worry. The friendliness of the manager makes the experience even better. It’s clear that the team has strong leadership guiding them. The atmosphere feels welcoming and positive. The crew always greets customers with a smile. I can tell they take pride in their work. Everything runs smoothly and professionally here. The service is quick, yet they never rush in a careless way. They check orders carefully to make sure they are perfect. This attention to detail is something I value greatly. I highly recommend this Popeyes to everyone. It’s a place where customer satisfaction is truly a priority. I will definitely keep coming back for more great...

Went to popeyes to pick up an order and the lady behind the counter (Tatiana M) was extremely rude. I walked up to the counter and was on the phone but when Tatiana asked me how she could help me I put my call on hold and responded that I was there to pick up an order. She looked me dead in the eyes, said something and turned around which I assumed meant she had heard me and was getting my order because at this time there wasn't anyone else ordering just someone else waiting but after a couple of minutes I realized she wasn't. I get close to the counter again and ask how the pick up for an order works like if I needed to show her a code or something on my phone as this was the first time that I ordered online and she responded saying that she had asked me what I needed before and how she didn't know if I was talking to her or someone else and made it seem like she wasn't going to help unless I got off the phone which I kind of understand but she didn't have to give me an attitude or be extremely disrespectful to say all that. She started asking me about my order and for every response I would give her she would reply back sarcastically. Overall she was being extremely rude and I'm not usually the type to write a review but her behavior and attitude was just uncalled for. I've been to this location before and have seen her and been serviced by her with no issues up until today. I get it, we are all humans and have bad days and I hope she gets a break soon before she starts losing it on...