URGE FITNESS Clementon NJ — Local services in Gloucester Township

I wanted to love this gym. I love my trainer so I went to follow her. I had a few medical problems that have since gotten worse. Upon visiting my doctor this past month he recommended I cancel my membership. He wrote me a letter to deliver to the gym along with my own personal letter. While doing this I realized I never received a copy of the contract. I went into the gym today along with my letters and Noel came out telling me what I owed which is over $2000. I was sitting at a table with people on the other side of a plant attempting to discuss my personal medical problems. My email address was entered wrong so I never received any correspondence from the gym ever! He continues to tell me that unless I am deemed permanently disabled I can’t cancel my contracts. He goes on to tell me that he’s worked with people with my main medical problem and that I should be exercising along with physical therapy. I asked again to leave my letters and he would NOT accept them. I asked for his bosses information and was denied that. I asked for the address to send my letters certified mail. I was told there wasn’t one to send to. I was given a generic email address where I have to submit medical documents to. I explained that it’s private and I did not want to send them to an email. I was told the best he can do is freeze my account for 90 days. My March payments have already been auto drafted. This is while I obtain a letter of permanent disability. I email the generic email and was given an auto response telling me to deliver the letter by hand to club or mail them certified mail! Which I was denied by manager Noel. Horrible customer service. I left crying feeling humiliated! I do not recommend this gym to my worst enemy’s. No one should be told by a gym representative what a medical doctor should have me doing. He has no idea how bad my disease is or my other underlying conditions. I filed a complaint through their generic email. I also emailed the other two contacts I obtained after searching all over for. I filed a complaint with the better business bureau. I will be seeing three of my doctors this week and will be addressing how this was handled. Noel refused to even contact my doctor for further information! Save yourself the headache and go to any other gym in the area! Besides they have old equipment from the gym that was previously there.

So I am a liar? My email has always been what it is. I have zero reason to submit a fake email. Maybe your employee entered it wrong. That never happens off of paperwork, ever. It’s crazy how I emailed and received no response. I submit a review and you want to put me down and attempt to intimidate me. Unless you were the one present with my trainer when I was barely exercising and complaining to my trainer where I felt the pain you can’t respond to that either. My trainer is absolutely amazing! I would never say a bad thing about her. I wasn’t given the ability to submit documents in person. I wasn’t given the address to send certified mail. I asked the manager if he would call to speak to my doctor for further information and he refused. My team of doctors know everything I do. I have nothing to hide. I will not be humiliated on social media by what are supposed to be business owners. You lack people skills and socialization which shows on every single reply you give. You try to intimidate customers. You can continue to belittle and bully me and I will continuously reply. You have so many negative reviews. That speaks volumes of the type of...

This gym is awfully strange, and I'll get into reasons why. To go over the positives first, the personal trainers here are really nice folk, and are extremely motivational and show honesty and care to their clients, which is really admirable as most gyms have dog water trainers who just want your money and insult you for not pushing yourself when you're literally a newbie.

The big issue I have is some of the equipment here is a little wonky, the plate loaded chest press's left hand side is a half inch deeper than the right, all the while being on the same adjustment setting. My only other equipment complaint is the fact there's two pec decks, but only one calf machine (standing) in this entire gym, why not toss a pec deck and add a seated calf raise? There's no other way to hit the soleus of your calf here because of it, but it's a menial issue as there is ways to compensate for this with free weights.

Great gym otherwise, I signed up online and while many people here are upset over the contract, it was clearly stated to me online that it's a one year commitment. I do see reviews of auto renewal though, so I'll use the contract pay-off option on the website a month or two before my contract is up to avoid any potential illegal contract renewals, but alas it isn't my experience, so I won't count it.

Gotta give it 3 stars, great gym with amazing trainers and I love that there's barely anyone here, really feels like a playground because of it. I just hope they replace/repair some of the equipment here, and I hope the owner can look out for members like myself who are willing to leave a fair, unbiased review. Nothing in this review is clouded from judgements like contract misreads like others had, nor employment. I hope you can appreciate this raw and real review.

Tldr; fix the equipment, make sure auto renewals are off on contracts so someone's signature for one year of sign-on isn't used twice without signed and dated permission after contract date is over, and you guys will be a 5 star gym in no time.

Pros: Amazing trainers. Quiet gym, not a lot of people. Great equipment selection aside from some niche potential additions. Really strong security focus. 24/7 7-day a week access for a mere $30 a month, full commercial gym environment, can't beat it.

Cons: Some equipment is in shoddy shape, needs repairs and work done to fix alignment issues. Potentially shady business practices such as auto renewal on paid-out/finished contracts, but I'm also an online sign-on customer, and not a direct customer, so I can't speak for others, I recommend if you sign up here to sign up online as it's purely URGE corporate, and they have an automated system to pay off your contract + cancel early if you pay off your...

DO NOT SIGN UP HERE! Sign nothing. I went in ONE time and asked about an hour pass bc their website said you could get a free 3 day trial pass. I called the gym twice while looking up information, left voicemails and no one returned my call. A few hours later following the drop off of my son at baseball practice, I walked into the gym and inquired about the pass. One of the employees told me that the three day pass was only good between certain hours, and it wasn’t during the current time. I asked if I could pay him to work out for the hour. I was stuck in this location while my son practiced. He told me no, but that if I gave him $10, and signed the paperwork, I could become a member and have my first three months free so that I could utilize the gym while my son was at baseball. I fell for it. I gave him $10 and I asked him about the cancellation policy of course… he told me I had to sign up online to get the deal and that I had to sign the paperwork as well. It sounded fishy to me, but in this day and age, with all of the different options available, I fell for it… couldn’t imagine there would be an issue as long as I canceled within the first 30 days; especially since the employee assured me directly himself that there would not be. I set my phone alarm for 10 days and at just about 10 days I canceled the membership through there cancellation voicemail AND email option. My son had decided not to play baseball so I would not be going to that area any longer. The gym is now holding me accountable for an entire membership at over $500. I have contacted them directly on multiple occasions and they refuse to remove this charge. I was there for one hour on one day only, and gave them $10. I did exactly what the employees told me to do and yet they are still fighting me, which is absolutely ridiculous and whoever is running that gym should be ashamed of themselves. Their business practice is unethical and they should be punished. Don’t...