CPR Cell Phone Repair — Local services in Grand Forks

Thought I submitted a review back when this happened, but apparently it was removed/didn't get properly submitted. I'm not the type to write a bad review because we are all human and we all make mistakes, but my experience should be addressed. I went in with a glitchy laptop screen, and it turned out that I needed it replaced. They had to order the part from overseas (understandable), but the timing was tough because I was a few days from finals week. I believe paid $450-$500 for the part and service fee on the spot, and was told that it would be ready less than 48 hours after the part arrived (they estimated a week for it to be delivered). After a week or maybe 9-10 days of not hearing anything, I called to check the status of my laptop. They said that the screen that was ordered unfortunately showed up shattered, and that they had to reorder it. I understand that this is not CPR's fault, but they could have at least notified me of it when it happened. I gave it another week or so, called back, and was told that shipping had been delayed due to winter storms (again, not their fault, but it would have been nice to be informed about what was going on). I waited all of Christmas break, called back a couple of days before school started up again, and it was still not ready. Three weeks into the semester, I still hadn't received any updates and called once again to ask when I could expect it to be ready. I was told that they were working on it, and it would be ready within a few more days. A couple of days later, I finally received a call towards the end of the business day that it was ready to be picked up. I was there within an hour to get it. The customer service rep was very polite and pointed out the amount of time it had taken to get what I paid for: "I see that your laptop has been here since mid-December, I'm so sorry about that. We had some poor management and changes made in these last few weeks and I apologize for it being so delayed." I greatly appreciated his acknowledgement of the situation, but as a student, it was incredibly frustrating having to pay such a hefty charge just to go through all of finals week and the first 3-4 weeks of a new semester without the most important and most often used school material I own. I completely recognize that some of the circumstances were out of CPR's control, but the communication of those circumstances would have been appreciated. Not only that, but blaming poor management without offering any type of compensation didn't make me feel better about it. This was in the 2019-2020 school year, so I know that this review is delayed, but I find it necessary. In all, it was roughly 40-45 days that I didn't have my laptop, and...

The technician was welcoming and nice but should learn when to say NO. Last Friday I was on vacation and I stopped to get my phone screen replaced. The employee told me he had a repair and then he was going to work on my phone (it was almost 3:30pm, they close at 5pm). The screen was replaced at around 5:15pm, I got my phone and as soon as I sat in my truck I noticed that my Pen was missing. Told the guy (who was in a rush to leave) and he gave it to me. After aprox 5 minutes I verified my camera to see if it was working (most common to forget to plug it in) but it wasn't, right away I checked the GPS and it wasn't working either. Also, I took my phone protector off and noticed he broke the back of my phone while doing the repair (I have pictures on how my phone look before and after the repair). When I call the place the guy told me that there was nothing he could do because they were close already and that he wasn't going to be open until Monday. I told him that I live 5 hours away from the place and that this wasn't an option for me. In the end, he refused to fix his mistakes and I had to go to another place to fix what he did wrong. The guy at the other place connected the camera back in and told me that the camera was left loose. Also, he couldn't fix the antenna GPS because there was damage to it. Overall, nice welcoming but tried to work in a rush and made a bunch of mistakes that ended up costing me more money to fix and a GPS...

I dropped my device off on 1/3/20 i PAID for the screen upfront and was told it would be completed by 1/10/20. On the 17th i called to check on the status of the repair and i was directed to their Fargo Office. THE SCREEN WAS NEVER ORDERED even though i paid IN FULL for the screen ($115) on 1/3/20. The Fargo store told me they had an employee issue and let someone go. Fargo also told me they would order and overnight the screen to Grand Forks and they would follow up with me to let me know a estimated completed date. They never followed up, so on 1/25 i called and they said they screen was ordered but not overnight-ed as it would cost too much. The screen was scheduled to arrive in Grand Forks on 1/28. It did and they called on 1/30 to let me know it was ready for pick up. I was then quoted an additional $99.95 for labor, i requested a discount since they had my device for 27 days instead of 7. I was directed to the Fargo manager who would not return my calls. Had i known about their sub par customer service and lack of communication i would have taken it elsewhere and i HIGHLY suggest...