Yours Truly — Local services in Grand Rapids

Super disappointed with my most recent experience. I understand people make mistakes, but the way this situation was handled was truly uncalled for. I paid for a book that was "scheduled to come in the following day" which was the day of the baby shower I was attending, so the clerk shared that once the order arrives, she would text me. An hour before my event, I still had not received a call, so I took it upon myself to call and check. The same clerk from Friday, told me that there was a misunderstanding, and what she had told me was that the book was actually supposed to be in on Monday. Well, that meant, I was showing up to the shower with half a gift. Not typically a big deal, but when you're specifically told something, you expect you can count on some sort of follow up or update on the situation. Fast forward to today, Tuesday, 4 days after the purchase....I stop into the shop to get the book, and was again told that "I would receive a text when the book arrived", and was not actually told it would be here on Monday. I wouldn't have made the purchase if I knew it would be this much of a hassle. I think the most disappointing thing is that I was blamed for the "misunderstanding" and the shop owner straight up lied to me twice. I am a big supporter of local shops, and this place lost me......It's one thing to be accountable for what you say, but another to lie, and shift blame for the purpose of a sale. Mistakes happen, and orders get delayed, but honesty and transparency is the best way to approach...

Owner can be rude. When asked about trying on both gloves, she told the customer she could not cut the plastic tag keeping it closed and then put the pair back on the shelf. So what if the customer returns the gloves after cutting the tag and trying both on? I asked if she had the device that clips items together with plastic thread. She told me her store was too small to own one.. The return policy is another problem. Store credit only. I fought with the owner years ago when trying to return a Christmas ornament. She claimed she already paid the artist for it. So?Just put it back on shelf and sell it. After arguing, she reluctantly took it back and gave me store credit. Her attitude and return policy...

The owners were very rude and disrespectful to my father and I. They copped an attitude with us when we were there last week. There’s also virtually no parking, they take forever to answer questuons, it’s just an all-around bad experience and I recommend you find other shops to give your money to.

Also, to the owner who claimed I “trolled” them by not wasting my time in expressing my displeasure in my Facebook review; it’s hardly trolling to give an honest review of your experience with a company, and your absolute rudeness and disrespect has been noted. I hope you feel deeply ashamed of your actions. Have a...