Harrison West Design + Furniture — Local services in Grandville

Harrison's West Design and Furniture is my "happy place." Simply put, it is a fantastic store. What's more though, is the customer service.

If you’re looking for a designer who's able to “divine” what you need and magically make it appear when you need it, you don’t have to look any further than Pat Lewis. She is outstanding.

I worked full-time as an interior designer in SE Michigan in what now feels like a past life, but still dabble as time allows so you might surmise that I’m incredibly fussy. And you’d be right. That anyone can live up to my high standards is a feat in itself.

Honestly, I often wonder if Pat possesses extra-sensory powers. If not extra-sensory, then her power is certainly extra-special. Maybe it’s all in how well she listens, because she can translate an abstract idea into a tangible object presto.

We’ve been working to update our cottage on the west side of Michigan for the past year and Pat has been by our side during the entire process, always with a thoughtful recommendation or quick response to our requests. She truly makes finding the perfect piece of furniture or decor so easy and fun.

Bottom line, you’ll find mirrors here, but no smoke. Crystal balls and lots of charm, but no rabbits. Your wish is Pat’s command. I hope you find her magic touch as...

Meanwhile the company may offer some unique pieces of furniture, the customer satisfaction is behind at at least 10 years. I have placed my order the first week of June 2019, payoff the same day over 10k, to expecting a delivery between 5 to 6 weeks. Well it’s August o2, 2019 and still waiting for the rest of the furniture to be delivered. Therefore, since NO ONE has followed up with me maybe calling or email, I call the store Greenville store today, after 11 weeks, to hear another sale person ( her name is Lori ) telling me... “actually that sale person who assist you did not give you the correct information, and this fall on her I’m sorry she was wrong”. GREAT!!! Thank you for letting me know she missed an opportunity but this doesn’t change the fact that NO ONE recognizes that there is a customer WAITING TOO BE UPDATED ????? SO ME, the customer should chaise the company when in this case, I PAY for the product ??? Would you like to know what was the solution at the end of my call ?

“ I will MAKE Sure that the person who assist you is aware in regards this”

REALLY???? That’s great thank you for letting me know you will provide an opportunity and delivery my feedback, BUT when I will have the he rest of my furniture...

Walked in there to buy a whole new living room set and told the woman at the desk that due to my asthma legally I don't have to wear a mask ...she told me ok .....after shopping for a bit we noticed we were being ignored by salespeople. but when a nice, well dressed, richer looking woman walked in they rushed to help her ....we after some time of sitting on a couch were addressed by a manager just sitting at her personal laptop to say i must place a mask on....when i explained to her the law means as a asthmatic, i don't have to wear a mask she laughed in my face and stated that she required it........im assuming they are commission based and in the words of pretty woman big mistake! Huge! We walked in expecting to spend about 10k furnishing our new home and walked out with a sour taste in our mouths and our wallets in our pockets......so sad that in a world where people want to scream equality those same people ignore those who may not dress or talk the same way as the hoity toity...