Kryder Kritter Hotel — Local services in Granger

We did not choose Kryder for our dog's boarding when we had to leave for 11 days. While shopping for a facility, we did go into Kryder to request a tour for us and our dog. Upon entry it wasn't very clean. We were not welcomed. The receptionist seemed annoyed by our request. Our dog was not allowed beyond the reception area. We were told that it would cause a ruckus with the other dogs. So, only one of the two of us were allowed to visit the kennel area. It Stunk!! There were only crates and smaller than needed. The animals seemed stressed. Such an awful place to leave our sweet Max during our first separation. So we went elsewhere.

Your response is insulting and filled with excuses.. Our visit was in May of 2019. And yes, we were fully cognizant of our surroundings and fully oriented to time and space. It WAS your facility. And yes, it was fully open. The two staff, one behind the counter and there was a pet piddle on the floor. They were not with anyone else or any animal. Your insinuation that our dog wasn't vaccinated is extremely insulting. Our dog has always been completely vaccinated. He always wears his tags. Your staff would not have known because they never asked. They didn't even greet our dog. They apparently, from what you are saying, are unable to be flexible enough to deal with the unplanned. Although we had called prior to our visit. If your staff can't handle the unexpected, improve their training. If they lack such skills, that is an additional reason to board elsewhere. And by the way....as pet owners, we understand that pets can have"accidents". There is a difference between the temporary smell of an accident and the permeated odor of uncleanliness which was present in the kennel area. The bottom line is that we are incredibly grateful that our dog wasn't in...

I boarded my dog here for the first time during the holidays and it's the first time I've walked away feeling totally O.K. about boarding him. I'm picky because I love my pets. Everything was handled professionally, it was clean and loved all the kritters that apparently have permanent residence there. While my dog is microchipped I also liked that the first thing done was to take a photo of Rowdy for their use and this way they know exactly which dog it is and if in doubt, could easily check. I've boarded other places where there is no option of outdoor time and my dog doesn't want to go on concrete so he has come home miserable and with digestive upset for a few days. He was happy when I picked him up which is also good--happy in general, not just to see me.

I will board here again whenever I need to do that with peace of mind. A friend recommended you and it was a good...

This is the first time I write a review. I dropped my puppy on Thursday. I wanted to see what’s the crate look like through the class door. They told me I was not allowed to see but I am welcome to check it out when I pick him up. I went there on Sunday to pick him up and again I was not allowed to see my puppy even through the door! They told me they have a tour on Monday and Thursday. Who has time to take your whatever tour on Monday and Thursday??? They also didn’t follow the instruction I give them to feed my puppy his medicine. It’s probably because it’s Sunday and they close at 7.00 pm. My puppy was in a good mood when I pick him up so I am sure he was taken care very well during the stay. It just feel like they don’t let you know what’s going on and there, which...