Mountain Song Jewelers — Local services in Greeneville

Updating my review again but there's still no option for 6 stars 🤔

I came back to update my review, but I can't find where to add a 6th star 🤔🧐

I can not put into words the absolute beauty and value that flows out from our gem in the mountains, MSJ 💎 Introduced to this business by my late mother, and having used them for repairs and resizing, I knew where to come when I was ready to turn in my entire gold hoard to create 1 new unique custom heirloom piece exuding symbology both old and new. They melted down all my gold produced for the mass market with absolute zero design value and created one heavy custom ring that has the strength to last many lifetimes. The value was not only poured into the gold but also the commitment to customer service and the appraisal itself. When I first commissioned this ring's creation, I granted the jeweler creative freedom, and the few liberties he took truly added value to an otherwise mediocre classic design. A meeting of minds was achieved and the final piece was far beyond my wide eyed imagination. When you bring MSJ your personal collection to be recrafted into something new you will be given back a lot more than just a custom piece. What I learned in the creation of this ring was invaluable and will forever guide the way I buy fine jewelry in the future. I was given fair market prices for the weight of gold and silver and in the end still had enough to buy a gift for family. The wide selection they have in gold, silver, diamonds and gemstones is unparalleled in East TN. The long lasting value you get for your money will stop you from buying jewelry from...

Not happy with their jeweler and his work. My daughter had a ring bought and redesigned. Less than a year later, one of the prongs on her ring was sideways. A ring she hardly wears due to being a police officer. We live over an hour from this place and had to leave it for them to fix that, now 2 weeks later, I am back with it because that prong keeps getting caught on everything. What did they say? Well we can file it down more and then it shouldn't catch. I also about 2 weeks ago had my own ring checked, and they said it needed a whole new head $260 and I had to leave it. I am bringing that back at the same time of my daughters, due to my hair keeps getting caught under the prongs and have to take tweezers to pull them out. Their solution, file the prongs down. Now how is that going to stop from hair getting caught underneath the prongs if you file the tops down, and guess what, if that's all he had to do, I would have had to leave it also, which also means a trip of over an hour each way, to pick these 2 rings he supposedly fixed, repaired again. They sure lost the best jeweler they could have had and this new guy is worthless as far as I'm concerned. Beware, do not count on him to repair your jewelry properly, as well as what his explanation of a minor fix, he xan not apparently do while you wait. Sad! Done with this jeweler & consequently...

After reading reviews, I decided to take my wedding rings to Mountain song jewelers for repair and I'm SO glad I did! My engagement ring has a very intricate setting and had to be cut off my finger on a holiday with pliers... resulting in a very bad, uneven cut and large stretch of the ring. Most jewelers would not have the experience to repair such damage. I dropped my ring off on a Friday to be repaired and resized, I was told it would be ready in a week although it was ready before Monday! The staff and master jeweler were above and beyond with their customer service and friendliness! I was very impressed with the swift quick service repairing my ring/ resizing on top of the ease of the whole process. Their pricing for the services were extremely reasonable and the quality of the work, superior to competitors! The master jeweler repaired my ring so perfectly that you could not even tell there was ever any damage! I was astonished! I had some jewelers tell my my ring could not be repaired due to the extreme damage! They shined and polished my ring just as a nice courtesy, honestly it was better looking after my repair than when we bought it! Needless to say, I will be a forever customer as long as mountain song jewelers is in business! Thank you thank you thank you, so much...