Rogers Stereo — Local services in Greenville

DO NOT ALLOW THEM TO INSTALL AN INTERIOR. I wish I could say "buyer beware" but in this case I write this review as more of an urgent consumer alert for the Upstate SC area. The Greenville SC location assured me on December 4th 2015 that they would be able to install a brand new Katzkin leather interior into my 2003 Z71 Tahoe. The truck is in great shape and this install was to replace my factory leather which had started to fade over time with UV exposure. Jim Burns is the Sales Manager that I dealt with him directly and he promised my truck out in two days. On Saturday December 5th I called the location and spoke with Jim Burns to get an update. Jim Burns stated that the installer had destroyed the new second row passenger seat upholstery while trying to install it and the rest of the interior is finished. I asked to pick my truck up that afternoon and to leave them the seat to finish because I had a short trip the next day on Sunday.

My truck was in horrible condition when I arrived to pick it up that afternoon. My driver's seat belt was not tightened, loose plastic trim panels, loose arm rests on 3 seats, and a head rest in the second row was jammed on backwards. Jim Burns acted like he had no knowledge and did not inspect my truck before releasing it to me. I spoke with Jim Burns prior to leaving and he assured my interior would be correct when I dropped it off on Monday December 7th. Rogers Stereo had my truck for another two days and did not fix anything. They merely installed the second row seat they had damaged and assured me the truck was complete. My only option was to let Jim Burns keep my deposit of $680 and I had to contact the regional Katzkin Leather executive. I also asked to speak with the owner, Frank Rogers on this day, of which Jim Burns repeatedly verbally side stepped my request. I resorted to having a family member call another Rogers Stereo location to get the contact info for Frank Rogers. I travel with my job and had to leave the area.

Katzkin referred me to another installer in the FL area of where I am working. They inspected my truck and found the following with the install from Rogers Stereo: They did not replace driver's side seat cushion as requested (they charged me for it), leather kit was jammed on both second row seats in reverse (left was on right, right on left) and stapled numerous times, arm rests installed on wrong seats and upside down, loose seat belts, various missing hardware, heated seat elements were cut by a knife and reinstalled, and many damaged plastic panels which took weeks to find through the Chevy dealership system. Upon speaking with Frank Rogers he admitted that his sales staff at the Greenville SC location lied to me and that he knew he did not have any competent Katzkin Leather installers to complete the job while my truck was in his shop. Frank Rogers seemed understanding of my cause and allowed me to contact him with any further issues via his cell phone. The shop in FL had to replace 90% of the first, second, and third row seats with parts of the new Katzkin Leather having to be replaced after the failed install from Rogers Stereo.

Katzkin and Frank Rogers agreed to repair my truck to my satisfaction. In the end it took 60 days to finish the interior on my truck due to shipping time of parts and finding repeat damage from Rogers Stereo. This transaction was finally complete on February 11th, 2016. I called and spoke to Frank Rogers for final payment as agreed.

He passed the phone to Jim Burns who was quick to accept my payment info and immediately got off the phone with me without concern for my truck or apology for his lack of integrity and customer service. Ending total for this "install" was $1,360 minus the cost of a plastic trim panel they damaged and I have yet to locate a replacement. I still keep the photos of my damaged truck as a reminder to thoroughly investigate where I decide to spend my hard earned money. Cannot recommend for service, sales, or installs...

Took my brand new 2017 Ford Mustang to have front and rear deck speakers installed with an amplifier. I arrived at the agreed upon appointment at 9 am on a Saturday. At 3:30 p.m. that day, I received a call from an employee there that was confused about what type of work was supposed to be done on my car. So, I had to tell him what the order was and realized that my car had been sitting there for 7 and a half hours without any work being done to it! They did not seem to think it was a big deal and implied that I would have to leave my car with them over the weekend. I mean I do work a job. That's the whole point of scheduling on a Saturday. After they maybe had realized it would be an inconvenience for me to be without my car for three days, they decided to just change out the speakers that day and that I would have to bring it back the upcoming Monday to install the amp. So, I arranged for someone to follow me to Rogers Stereo to drop my car off and be taken to work. They promised me that the car would be ready around my lunch time between 2 and 3 pm. I told them if it would take longer to please let me know so I could take my lunch later. I get off at 7 p.m. which is well passed Rogers closing time. I did get a courtesy call and was told that the car would DEFINITELY be finished at 3 p.m. So, I informed my supervisor that I would take my lunch at 3:30 p.m. I arrived at Rogers at 3:45 pm and they still were not finished! They actually needed a few more hours. I was livid at this point. Why did I not get another call about the progress of the work? The Rogers employees once again did not seem to think this was a big deal and showed no empathy about my situation. They thought by offering to drive MY car to my place of employment would be doing me a great favor and settle their mishaps. They claimed to have given me a discount for the inconvenience but it was over a hundred dollars more than what I was quoted. The install looked great but the speakers make a lot of vibrating noise. They were supposed to have install sound dampening material but, they did not do a great job with that. One speaker is quiet, one make's minimal noise, one make's a moderate amount of noise, and one make's a ton of noise. This limits how much I can turn my amplifier up and overall volume. I did not want to go back to Rogers to have them fix the issue because of the awful experience but I was convinced by friends and another car stereo shop to have Rogers fix the issue. I dreadfully took my car back to Rogers and told them what was going on. One of the employees, John, actually took the time out to come and listen what was going on. He said that he knew exactly what was wrong with it and would get it taken care of. I also showed him my receipt and proved that I was still under the 90 day warranty. I get a call later that day while at work and was told a different story about the speaker issues. John said that the noisiest speaker is actually "busted on the bottom part" and that the problem is that they do not have the exact speaker to replace in stock. He stated that they do have the exact one from display that he could sell me for $100. I went along with the offer because I was at work and just wanted the problem to finally be taken care of. I get down to Rogers stereo on my lunch break again and was ensured by John that the problem is taken care of. He said that it sounds much different than it was when I brought it to him that morning. He said it was like "night and day." Well, that was a lie. The speakers sound just as bad as they did before. Also, the passenger door is loose one end and a couple of screws were not replaced in that door. I found one of the screws. I paid $845 just to have maybe damaged passenger door and speakers poorly installed. This is has been the worst customer experience ever and I can not understand how a place like this is...

Our dealings with Roger’s Stereo began in June of 2021 when we took our brand new 2021 Jeep Sahara to them the install leather seats, stereo , all new speakers, and an amplifier. Initially they installed a stinger HEIGH10 stereo along with the other items. I was dealing with a sales associate named Dustin. Once we got the jeep back the factory USB no longer worked to connect to the stereo. They said that it wasn’t compatible with the system. The stereo would intermittently just stop working. We took it back multiple times and were left without the jeep for days. They said that they couldn’t figure out what the problem was and that they were “talking with the manufacturer” which end up being a reoccurring theme. Dustin said that they were ordering a new unit. Several weeks passed and I reached back out to Dustin who had given me his cell phone. Umber and he said that he no longer worked there and that I needed to call the store. I reached out to the store and was directed to Scott who is apparently the instillation manger. Scott told me that Dustin left them other messes that they needed to clean up. (This will be important later in the review) They did order the new unit which also did not work correctly.

During this time I also had periodic conversations with Jenny Rogers who I am assuming is the owner. After not being able to fix the issue they offer to replace the stereo with a factory radio…..in other words what I had them replace to begin with. Also at some point Dustin who they said had walked out and left them with messes to clean up was working there again. It wasn’t ideal but we just wanted it to work. Once the factory replica was installed it also had problems. It would quit working but it would only do it when we opened or closed the one touch top. Again we took it back multiple times with no solution however they were continually “talking to the manufacturer”. We would communicate and they would “talk to the manufacturer” and would not get back with me with a solution Weeks would pass with no response This happened multiple times with Scott and Jenny. I would have to reach out only to be told that they are still talking with the manufacturer only to be ghosted again. During this process we moved to Charleston but would be willing to come back to get it fixed or better yet let them find someone down here to help me on their behalf. I have been nothing but polite to them 99% of our interactions were via text so I have proof of all of this.

While looking at a recent review I noticed that Jenny Rogers advised the reviewer that they should have reached out to her since he had her cell phone number. I have done just that with no response. This ghosting happened multiple times and I have the text messages with all employees that have dealt with in the two years to prove it. I also have videos and pictures of the issues as I was sending them to whoever I was working with at the time so that they could see the issue as it...