Splash Car Wash — Local services in Greenwich

If I could give this place negative stars, I absolutely would. I’ve been coming here for years and it has gotten worse over time. Except one of the last times I went, they acknowledged that they did a poor job and they took my car back to clean it again. However, I recommended my boyfriend take his car there today since they did such a great job last time, and they did a HORRENDOUS job this time. He got probably the most expensive wash (totaling over $120) and was left with a soap filled, greasy, still dirty car. We waited for almost an hour for the car to be completely finished because of the package he got which would have been fine had the car been cleaned nicely. As we got into the car, I noticed soap on the weather floor mat and asked the guys to clean it. He got into the car, “cleaned” the area while speaking to a coworker and laughing. I got back in the car and the soap was still on the floor. At that point we didn’t care so we drove to the gas station around the corner and cleaned the car with paper towels. We did a better job cleaning the car with paper towels than the $120 car wash did. See the pictures to see how gross both the inside and outside of the car were. Still dog hair on the seats, stains that are pretty easy to clean and there’s still dirt everywhere. If we thought could have gone back and asked for a refund we would have but we highly doubt that would have happened. Never going back,...

I recently visited Splash and had a thoroughly disappointing experience that I feel compelled to share. I paid $50 for what was supposed to be a premium car wash, but when I left, my car was still dirty. The exterior was not properly cleaned, and they claimed to shine the tires, but they looked dull just 10 minutes after leaving.

What frustrated me even more was that they ran my car through the wash twice. Despite this extra effort, the result was still subpar. When I pointed out the issues to the staff, a man in charge responded dismissively. Instead of addressing my concerns, he suggested that if I wanted a better result, I should have opted for a more expensive wash. This attitude was incredibly unprofessional and left me feeling undervalued as a customer. Given the price I already paid, I expected much better service.

Additionally my car was wet and soapy received it, and my floor mats were returned to me wet as well. This lack of attention to detail was very disappointing. For a car wash located in Greenwich, I expected a higher standard of service. Unfortunately, this experience did not meet those expectations.

Overall, I do not recommend based on my experience. The lack of attention to detail and customer service leaves much to be desired. I would never give them my...

Not a bad place to get your car washed, not a great place either. Poor job cleaning the rims if you pay for the monthly service. If you offer to pay to have the rims done, they're not interested in doing them. They tell you they cannot do them. No reason offered. Can't use the rags to wipe your rims down either. Unfortunately, I've had them turn off the vacuums while using them. They will not allow you to use them after an exterior wash of your vehicle. Only after 6pm can use the vacuums. They close at 6pm, so no vacuum use. I also have the monthly membership here. They should have an area for customers to use the vacuums that pay for a membership. Maybe a redesign of their exit and/or vacuum area would be beneficial and avoid non-paying people from using the vacuums...

This leads me to my second issue here. While their times are posted online, they'll do exterior wash after 6pm once in a while but that service is very inconsistent. That isn't posted, nor are there signs on the property in clear sight for drivers to see. Managers don't do much with these issues and as I do understand they have multiple locations, owners are never at this location.

Check them out but don't expect much after a wash except a towel dry, except after 6pm when there is no...