Club Greenwood — Local services in Greenwood Village

If you're looking for a gym, look elsewhere. I've been a member for the last year and am happy to be getting out of my contract. I have been verbally assaulted by other members AND staff due to my disabilities, despite my best efforts to remain as out of the way as possible. Having another patron yell and swear at me, only to have Vivian tell me it was justified even though it was a misunderstanding with all of the health policy changes recently was the last straw. There's no justification in this setting for someone to curse at and try to belittle someone else because they want to feel important. Then when I was trying to work through the situation, being told to just "take a breath" because everyone else is stressed is unacceptable. It's the staff mantra...instead of stopping members who are known to be verbally abusive to staff and other patrons, they tell the person on the receiving end to "take a breath". That was repeated again when I went to terminate the contract in the hopes that I'd reconsider, even though the last couple of weeks my medical conditions had become the subject of gossip with employees.

With the changes in the county's health policies on COVID, I was expected to continue paying full price while being limited to the locker room, pool, and two workout rooms that lacked the equipment I needed. Additionally, it was claimed that this discriminatory approach to me as a disabled veteran would require a completely different workout than what I was doing and that I just needed to be satisfied with it. No other option was given. Paula Neubert, the President of Club Greenwood, reiterated to me a number of times that the policies and the Governor's executive order are law. That is not that case as I have worked around Constitutional law for almost 20 years as a federal employee; consider that even in situations like hurricanes, "mandatory orders" from a governor are still ultimately voluntary compliance.

I tried to work with Club Greenwood to find solutions with equal access to the equipment I was paying for. They chose a path of discrimination and ignoring problems in the hope of proving compliance to the state. Meanwhile, Paula had no problem lying to me saying that things like the COVID mask policy were being equally enforced while the teen basketball team practices without them daily (including the coach) as well as the tennis players on the courts. So enforcement is entirely discriminatory based on opinions and whims in the moment, all while expecting those who are disabled to still pay full price. This is despite their refusal to follow the Americans with Disabilities Act which is an actual law.

No EO from any governor or any policy from any local health agency can override Constitutional protections or federal law. Something that Club Greenwood's advisors and leadership fail to understand. It's a toxic environment and not worth your time or money. There are other gyms in the area that aren't so desperate for money to tolerate verbal assault or pursue discriminatory practices, expecting disabled members to play along while ignoring people they favor.

UPDATED 11/24/2020: Paula Neubert is standing by the toxic environment. She claims to have spoken with the other member who was verbally abusive and that his claims are that I said the same if not worse. There were two employees in the room, including Lisa, one of the managers for Club Greenwood. I never once swore at or threatened the other member. Yet that's the behavior she's condoning from him. Then Paula had the nerve to ask for "understanding" for them enforcing illegal and discriminatory policies.

Just as a note, Club Greenwood's own employees go elsewhere for using the gym. Why? Because Club Greenwood will ignore that they're off the clock when they're using the facility and expect them to handle customers and problems even if they aren't being paid. What does that tell you?

So much for Club Greenwood being "the best part of the day". Avoid it and spend your money somewhere that won't treat you like you're just their...

IDK why they walk anyone through the basketball court or show them the speed and performance studios that connect to them, because they're rarely available due to their daycare during the summer. You won't find anything about the daycare using the courts on the schedule, outside of 1.5 hrs of "mini camp", and that's by design, but make no mistake, if members are playing when the kids who run it feel like bringing them in, they simply tell everyone to move.

You'd think after 40 years, they'd have a plan for activities with the kids that don't involve eating up the basketball courts, training studios and pool, but they don't... If you're thinking about signing up to shoot hoops with your kids, or swim at the outdoor pool, don't bother, especially if you're planning on going on the weekend. As it stands, there's an Adidas sponsored team that does private training sessions in the gym, but they use one hoop and everyone loves them because they're courteous and they're training kids in, or going to, D1 programs on scholarships. They're a net positive to the club, but now they've added speed training (it appears), but I'm guessing that guy gets fed up with not having space and finds elsewhere to go as well. Once you spend a few seconds thinking about it, you realize the daycare monopolizes half of the court to avoid taking the kids outside, despite there being a giant park with direct access via footpath, from the club... If you're expecting your kids to spend the summer playing outside, during their "summer camp, womp,womp!!! They're at the basketball courts coloring, watching the employees shoot hoops, or just sitting and talking. IMO, I don't think the kids who work there are overly interested in being outside.

We've asked them to put the times the daycare will be eating up half the court on the schedule for years now, but they honestly never will. They used to only use it for "inclement weather", but that began including it being "too hot" (in June) a couple years ago and now everyday. There's 3 days per week for 2 hours it's guaranteed they aren't there and that's during the pickup games, which means you're still not shooting hoops unless you want to play pickup. That said, the pickup guys may be the smartest of all of us because most of them just pay a member for guest passes and save themselves $170/mo in membership dues...

See, nobody would take exception to the issues outlined above if we weren't paying $250+/person for a membership... Last word of advice, don't sign your kids up as members, unless they're going daily. If you find out they're not going to be using a membership, the club will not only not refund you for the unused memberships, they won't credit you for them. If you have teens/tweens who say they'll go, my gut says you're just spending an extra couple grand to find out you could've spent less than $60/mo on guest passes for them.

The big problem appears to stem from the firing of their gm several years ago, and never hiring a new gm, but just spreading the duties around. This means that things that need the most attention get missed. In all honesty, the basketball court itself is in terrible condition. There are dead spots all over the floor, visible gaps around the edges, rims that need to be replaced, but the floor is worse than most public schools. Additionally, the floors are never swept or cleaned. After two weeks of seeing blood spots on the floor (I'm assuming were the result of an elbow during a pickup game), I went and got a wipe to clean it up myself.

I could go on about the showers, water pressure, etc... Bottom line, they'll sell you what appears to be a higher end gym experience, but if you actually want to use the membership, you'll begin to see the cracks very quickly. If they decide to start delivering the experience we're paying for, I'll update the review, but based on the years of members having similar complaints, I don't anticipate having to do so, if I decide to renew another year. Pics are obviously from...

MAKE SURE TO READ BEFORE YOU GIVE THIS MONEY HUNGRY GYM YOUR HARD EARNED MONEY! Greenwood Athletic Club has the worst customer service I have ever experienced, let me tell you, they only want your money! We had been members for a year (it is a very expensive club to join, you know that going in). All members were given a price increase or the option of holding current rates by paying a year in advance for 2015. We paid the year in advance. However, what was not disclosed was the fact that they would be renovating the men's bathrooms during the year (which is what my husband loves about going to the gym, relaxing in the locker rooms, taking a nice steam and whirlpool after a long day and workout). The re-model has now been going on for 3+ months. Needless to say my husband's experience has completely changed and he is very upset. They send out surveys as the claim "their member experience is very important to them". However, when we gave a negative review as to his complaint that he hasn't used the club as much because what he likes the most has been unavailable. The response was merely, we're sorry, nothing we can do. Our hands our tied and the re-model was much needed. Since we paid a year in advance we didn't have the option of going down to a single membership for me and putting his on hold until the re-model was finished as others did and took advantage of. So we asked, okay, since we paid a year in advance, could you give us a credit for what we would have gotten going down to a single membership. Once again, nope, we can't do that. If we offered that to you then we'd have to offer to all our members and anyway you got a discount when you signed up for a year (back when they didn't disclose the plans). But they did offer us a "gift" to show us how much they appreciate our membership. The "gift" turned out to be 10 Guest Passes. Yes, that's right. They offered us something that literally has no value to us, the actual member. But they would like us to refer people to their gym by offering them the opportunity to experience it as a guest. You can bet that will never happen. Seriously. I was floored. So then I said, okay, it's clear that this isn't the gym for us. Since we can't come to a resolution, we'd like to end our membership immediately (we have 2 months left in the year). Can you please refund the last 2 months. Wait for it....nope, they cannot do that as all year long contracts are non-cancelable and non-transferrable. Huge surprise. So basically they are willing to do absolutely nothing in regards to resolving our complaint. And quite frankly, if they had done anything at all that was relevant and valuable to us, we would have been members forever. But I'm a firm believer in not supporting a business that doesn't take care of their customers first. And I don't believe you should support a business like...