JW Salon — Local services in Gretna

I’ve never had a worse experience with a hair salon. I called twice without anyone picking up the phone, left a voicemail, left a message on their Facebook page, and called once more only for them to put me on hold, talk about me as I could hear them say “the one who claimed we didn’t get back to her on Facebook”. They proceeded to tell me a stylist would call me back a few minutes later for scheduling. 2 hours later I received a text from Kristen who gave me her times available and was very stern about times. I explained I should be fine to get there in time, but wanted to make sure I wouldn’t be canceled if I was maybe a minute late. She stopped responding completely. Next day, I followed up and she was so rude that I had no choice but to cancel. The entire experience with this place has been so bad!! I don’t know how on earth they have these...

The people here were so rude. As a first time (and only!) client, when I entered there was no one at the counter (which is in the back???) to greet customers. One of the stylists said “who are you here to see?” No welcome in. When I told her I actually couldn’t remember, she asked if it was so and so. I again said I didn’t remember. She looked me up and down and said “Are you sure you’re in the right place?” I replied that I had made the appointment the day before for a manicure and she said “oh, you’re that one. Why didn’t you say so?” Aggressive and confrontational with new clients is not the way to go. The manicurist was very nice and professional, but I’ll...

I was very pleased with Mrs. Belinda. She did the root touch up on my hair, 1st time meeting and she got the color right on the money. I definitely recommend this place cause the girls are very sweet...