Anytime Fitness — Local services in Gretna

WORST ANYTIME FITNESS CUSTOMER SERVICE EVER. Nice gym, but terrible customer service. My key fob did not work on Friday. The staff was off that day due to cinco de mayo, so I called to inform them that my access fob was not working and to please call me back. Still no call back. Today, May 8th, I went to this location around 11 a.m., and the access fob still did not work. I rang the bell, and a lady opened the door for me. I told her my key was not working. Her response: "We locked you out." I asked why? Her response was because I was leaving the bathroom floor too wet after showers, and it was making a mess. (It's a small shower, and there's no curtain or divider between the shower floor and the bathroom floor.) I asked why I was not called first, and she said she didn't have my number because I had not yet become a home gym member. I find it hard to believe that she could not at least get a message to me through my home gym in nearby Algiers. I assumed that everyone left the floor wet due to the lack of shower curtains & floor divider. I told her now that I knew better I would wipe up the floor with my towel before leaving.

To just lock a patron out because the staff disapproves of something a patron is doing without bothering to even try to bring it to his or her attention first is the height of unprofessionalism and terrible customer service.

Strongly urge anyone reading this to seek...

The equipment is pretty new and the place is super clean. Like many Anytime Fitness gyms, though, the place is tiny. It's great if you are there when it's quiet, but it could get tough to get onto equipment if there are more than 5 people. I was considering a membership since I live on the base and this is the closest gym I could find until I saw the membership rates. I think the prices are WAY out of line for what a place this size can offer. It was $45/mo for the three month option. I just don't see the level of amenities the other gyms offer at way less than half the cost per month. I'll travel a little farther for the equipment and amenities offered at...

Absolute horrible gym. I was treated with nothing but disrespect from the manager and was double charged multiple times after paying the year lease in full. Getting them to pay me back for being double charged has been like pulling teeth. And they still owe me!! I love Anytime Fitness, but the Belle Chasse Louisiana location was a...