Popeyes Louisiana Kitchen — Restaurant in Gretna

The worst customer service on the planet. The drive through person was rude, un-caring and non-listening to name a few things. I ordered a meal and a family meal. I got to the window and she asked me if I had something completely different than what I ordered. I told her no, and repeated my original order to her. She then was like oh yeah, this is what this is. Uhh...are you sure?? Oh yeah, it is. Then I asked if they still offered a military discount, and I got an eye roll. An eye roll! Really??? Like the discount is coming out of her paycheck? No hey thanks for your service? Nope an eye roll. Then I get home to open up my order and it is in fact NOT what I ordered at all!!!!!!! So I go back in and I tell them that my order was wrong, but instead of trying to get me new food they try to add everything that's missing to the food they already gave me. They tried to make a 3 piece combo into a 10 piece family meal!!!! Really??? They were just going to add chicken??? What about my families biscuits and sides??? We all have to share a biscuit and a small fry??? And you're going to act like this was my fault when I told you the first time that I that wasn't what I had ordered and you just shove it at me and lie to me saying, oh yeah that's what this is. Please! Never going back again. This was Not the first experience like this. Thought the other time was just a harmless fluke. Nope. Just piss poor management and non-caring employees with no sense of pride or patriotism for...

This is the most unorganized and inefficient Popeye's location I have been to. My son loves the spicy chicken sandwich, and as this is the closest location to my house, we frequent here. However, we will now be trading convenience to go to a location farther away. It will be an enormous saving in time, as it is very rare for me to not have to wait 20-45 minutes for my meal. I'm not even talking a large order, either, I almost always order 2 or 4 chicken sandwiches (depending on if my husband wants any). On one occasion, I ordered, paid, was charged for someone else's meal entirely, told after paying that they could not make my two sandwiches, and that they could not refund my card and would be giving me cash. Another occasion, after a 30 minute wait, I called and was told they completely forgot about my order. It took another 20 minutes to receive it.

Yesterday, I waited 45 minutes for 3 spicy chicken sandwiches and a classic chicken sandwich. No apology was ever offered, which is the absolute least they could have done. Management needs to step it up. I could have gone to the store, purchased ingredients, gone home, and made my meal in the time it took them to do it. There is no reason for it to have taken them so long. They managed to not even use the spicy breasts for my three spicy sandwiches. I got regular meat with the...

Customer service is horrible they play to much always on there phones unprofessional they ask to take your order in the middle of taking your order they tell you to hold on over the speaker in drive thru but you can here the order taker/cashier flirting and being distracted it’s sad to spend $50 to $60 bucks after a long day of work out in the heat at this place to take home what you would think would be a good meal for your family and turns out when you get home with dinner from this place for your family you find uncook/raw chicken there not cooking this food correctly there training is horrible there was blood leaking from a thigh piece which is shown in the above picture also I had bit into the leg piece come to find out when down to the damn bone freaking bone had blood all over it I’m sick to my stomach and will be checking in the ER on the westbank due to my stomach it’s killing I’m throwing up don’t feel well at all and have another long day at work tomorrow I will never ever recommend this place to anyone reminds me of a blood bank very ridiculous I’m not happy at all will possibly be speaking a Laywer I’m sick to my stomach this is very unacceptable and should not be tolerated this branch needs a visit asap from corporate and a certified food and health inspector I’m done...