KAY Jewelers — Local services in Gretna

The service is the worst of the worst. Waited to long!!!!! I liked that they carried the necklace & matching bracelet that i had BEEN LOOKING FOR. So, i bought them but i was told that it had to be ordered. I purchased them and. I was told they Will call me when it gets into the store. The order got to the store & soon after i did too. Look at it and it was NOT the set the sales person showed me. The MANAGER said she could Not sale the one THAT WAS showed by the sales person. Yes, $21 more. WILL NOT MATCH THE PRICE I WAS TOLD AND SOLD. OH, another dislike showed & sold wrong merchandise & did NOT care when i return it. Not a true saleman because if something. Was already sold why not do a little adjustments ($21). We also need customer service, BAD!!!!! Where i am at...

June 24th was special day for my wife, she's celebrating a birthday. The day was plan set and ready for whatever my lady wanted to do. One of our stops was Kay's Jewelry to repair a ring & clean our wedding rings. To my surprise 😮 the Kay's located in the Mall, blew us away with the professionalism, the services to our policy, profile & extra details about our rings. Hands ✋🏽 down by far better Kay's then the location on Veterans in Metairie & Kay's in Chalmette. Christin & Angelle was superb 👌🏽...

The staff is friendly, however I was really disappointed in my customer service as I was promised that a ring I wanted would be ordered in my size, so I waited for quite a long time and when it finally came in, it wasn't my size and instead of getting me that ring in my size, they wanted me to come in and pick from a selection of more expensive rings. I was livid as I felt like this was a form of bait and switch. I doubt I will be shopping at Kay's any longer or it's...