AutoZone Auto Parts — Local services in Groveland

ABOSULTELY TERRIBLE CUSTOMER SERVICE!!!!

Alex the manager (after his employee confirmed the computer wasn't ringing up a deal when it should) refused to honor the deal on HIS sign in the store clearly showing two of these (which I bought) would be $5 off when buying two. They also were on clearance which is why I came to get the deal. Only after He REFUSED and became angry with me refusing to honor it and raising his voice at me, I also raised ilmy voice back (as I am not a child and won't tolerqte disrespect) and told him it was his deal not mine, I'm not sure why he refused to honor it. Then he just walked away and did not remove the sign of the deal he won't honor. After I told him I was going to leave a Google review he said go ahead.

Update: since the Google review didn't bother the manager I contacted the district manager who profusely apologized and is honoring the deal and dealing with the store manager. I appreciate her honoring their deal and handling the problem employee. Thank you Mrs. Alcover. Due to her handling the situation, I've upgraded from 1 star to 3 stars. Hopefully, the manager conducts himself appropriately...

Today I run into two gentlemen at Auto Zone who are intermeded by each other and will not do the right thing by their customers I was sold a defective part and the two guys made me wait 30 minutes just to say there cannot exchange because that's their policy I showed him his policy on his receipt and still he did not honor the exchange My CC refunded me instantly. Auto Zone is a joke at least at this location.

Better service and better quality products no question ask just stright sale and customer services Auto Zone need to take pointers from these reputable companies below.

Deal with Napa Advance Auto Orilieys

I went to Advance auto parts who accommodate me like a customer need...

Totally pleased over the years with this store location..but they went over the top fixing my truck. The parts sales manager Michael C. listened and help troubleshoot the no fuse issue with my one ton Dodge Diesel 3500 truck. He not only googled when I told him I don't have good reception at my ranch but found the problem. He even me go over the postings so we found the fix. He even found the corroded fuse and replaced it. Fixing my no fuse issue. Then he also checked my alternator seeing I was correct on the driver's side battery being defective. I was happy I purchased the batteries under warranty as well so the battery was replaced at no charge. You...