Old Navy — Local services in Guilford

We visited Old Navy today and had a very uncomfortable experience that I feel needs to be addressed. There was only one cashier at the front, and the line moved incredibly slow — we waited around 18–20 minutes just to reach the register.

But the real issue began once we got there. Not only did we wait that long just to get to checkout, it then took an uncomfortably long time to complete the transaction. The employee appeared to be having some kind of mental crash — she was saying wildly off-topic, bizarre things that had nothing to do with the checkout process. My kids kept giving me side-eyes like, “What is this lady even talking about?”

It wasn’t just quirky — it was unsettling. She should not have been working the front register alone in that state. I don’t know what kind of support she may need, but clearly something was wrong, and it made for a very awkward and uncomfortable experience. Management needs to take this seriously — for her sake and...

First I received a bathing suit that had no elastic in the leg holes, so one's rear end would be exposed. I then tried to send it back UPS for free, but was told it would cost 16.40. Then went to Guilford store to return and it was closed until 12:30. Went back, closed until 2:30. Online it was open both times. What is going on? I had a good friend who worked at Old Navy for years and said it was very difficult working there....

Total mess. This store perfectly reminded me of why most people prefer to shop online. Disorganized, clothes piled everywhere, price checkers broken. A worker was typing away on her phone near the front door for 30 minutes. For me? The visit was a...