Walgreens — Local services in Hales Corners

Today customer service from the pharmacy department was horrible. Request to have prescription filled the pharmacy tech entered and filled the WRONG prescription then got upset with me, when I said I don't want it, mind you the request was at 1pm she told me the same tech that took the request to come back close to 4pm. After that adventure where I told her to pause because she clearly lacked the ability to own up to her mistake!!. Her frustration evident when she finally figured out the correct medication handed me off to another tech who then rudely came on the speaker and said I quote "pick up your medication" NEVER offered any advice or asked me if I wanted the pharmacist to consult with me. Guess I can figure it out, maybe they are not aware of the legal implications behind not offering a pharmacist to provide advice to a customer. They need to keep the more mature lady tech and the pharmacist that works there because I have had excellent customer service several times before. Clearly the two younger techs lack customer service training and SAFETY! Good thing I know how to teach my son to use his albuterol inhaler to treat his life threatening asthma condition. I don't know how people that are so unkind and lack the ability to take accountability for their own actions sleep at night. The customer is not always right but you can do your job to keep the customer safe and the customer has a right to let you know it is not safe give them the wrong medication or not offer...

TERRIBLE CUSTOMER SERVICE BY JOHN, THE PHARMACIST.

To keep it short, I called regarding an issue with medication. I called in politely (as John agreed) and started discussing the situation. It is a giant convoluted mess, but essentially I was told that, because another store scanned a medication, it could not be transferred to this location. I was also informed (asking, this is gonna cost a lot, isn’t it?) and was informed that I would be.

I called the store, John picked up. I told him the situation (again, respectfully) and he started getting an attitude, to the point of outright laughing at me. When I told him to stop, he denied laughing at all. I can assure you he did.

This is far from the first time I have had issues with this store. The misinformation is part of the reason I am currently Unmedicated (the medication is Prazosin, used as both a blood pressure and psychiatric medication. Every document says not to stop this suddenly).

So, instead of getting my problems heard, I got laughed at and mocked. Then, the pharmacist proceeded to gas light me even though I told him the situation and what hell I was going through.

Didn’t know Walgreens pharmacists had permission to make fun of sick patients. This is extremely upsetting and...

Spent several days not being able to get ahold of anyone from pharmacy. Would get disconnected every time. Physically had to go to this Walgreens to put refills in only to be told that my cardiologist did not exist in their system (even though he has been my doctor for 4 years.) Took 8 days to get 2 prescriptions filled and still waiting on others. If you can avoid this location please do.

Update, after being assured this morning all of the missing medications would be ready this afternoon they were not.

Magically the phones to the pharmacy stopped working again sometime between this morning and afternoon.

When I arrived I was told 2 of the medications were not there and needed to be delivered from their distribution center. I was annoyed, raised my voice and Magically the 2 medications that they were waiting to be delivered were there the whole time. Again I would strongly recommend using a...