Authorized Retailer UScellular & T-Mobile — Local services in Halls Crossroads

I wanted to take a moment to share the exceptional experience I had with one of your customer service agents, Kenneth. From start to finish, Kenneth demonstrated a level of professionalism, patience, and dedication that went far beyond what I expected.

First off, Kenneth took the time to truly listen to my issue and made sure he understood the specifics of what I needed. It wasn’t just about solving the problem quickly – he made sure I felt valued as a customer, something that’s unfortunately rare in today’s fast-paced service environment. His calm demeanor, coupled with his clear communication, made the whole interaction stress-free.

What truly stood out, though, was Kenneth’s willingness to go the extra mile. Not only did he resolve my issue efficiently, but he also took the time to explain some additional options and features I wasn’t aware of, which ended up saving me money and improving my service plan. His ability to anticipate my needs and offer solutions made me feel like he genuinely cared about my satisfaction.

Kenneth’s knowledge, professionalism, and attitude are exactly what sets U.S. Cellular apart from its competitors. I rarely take the time to leave reviews, but I felt compelled to commend Kenneth for his outstanding service. If every representative demonstrated even a fraction of his commitment and customer-first mentality, U.S. Cellular would be in a league of its own.

Please pass along my deepest thanks to Kenneth, and I hope his hard work and dedication are recognized. He's a true asset to your team!

Thank you again, Kenneth, for turning a potential frustration into a...

Love the phone service but I turn on my hotspot for about 3 hours and it's all gone. Don't understand how it disappears and I barely used it. Called the store and they just said they couldn't help. I never had this problem with Metro or T Mobile. Going to think about switching back to another service where I can actually get help and not attitude. My wife has the same plan and all and has used her hotspot for 3 days in a row and has hotspot still. She has used more than me and still has it but I use it for 3 hours and mine is gone?!?! Doesn't make sense. All the lady told me was, I can't tell you what happened to it and I will have to wait until next time I pay my bill to get my hotspot back. Wow. Thanks for...

My experience today was out of this world!! Dani and Joey at this location are so kind, welcoming and DEFINITELY made us feel at home immediately. Dani was extremely persuasive with how well she talked about the company she proudly works for and I ended up switching carriers because of her! Joey was also very kind enough to travel to another store for me to pick up the phone I wanted when they didn't have mine in stock! Exceptional service, honestly recommend them to everyone...