UScellular & T-Mobile Store — Local services in Hannibal

If I could rate this place a zero I would. HORRIBLE customer service. All the employees there seem to be more interested in lunch breaks, then actually doing their job. Waited HOURS, just to get one question or issue fixed. The person that assisted me had no clue what to do. She informed me that something must be programed wrong on my husband’s phone. However, when I went to US Cellular in Mexico they solved the issue in as little as 10 minutes. Come to find out my new phone had not even been activated. And they could not figure this out in Hannibal? Wow, that’s...

Went in today to exchange my sons phone. The young man told me it was going to be about a 40 minute wait due to a couple of customers ahead of us and staff taking lunch breaks. So I told him that’s fine will pop over to Walmart( which is in the same strip mall) and come back. To which he replied, “If you want to give your money to the corporate giants, Go ahead”. This said from the young man whose company collaborates with AT&T, Sprint, Verizon,...

Well my girlfriend needed a new phone since the one she had was almost 5 years old. She wanted to try US cellular, we went. The store manager was helpful to a extent to be fair. But see our issues came when we were starting to check out with everything. So we went thru t-mobile and honestly how everything is so much better...