Verizon — Local services in Harrison Township

I'm not sure what's wrong with the air and/or watercooler @ corporate stores; they're rude, belligerent, & curt @ best. The highest rating for a corporate store was 3.8, & I'm not certain how they rate that. In contrast, authorized dealers seem to have much higher ratings.

4 months ago, I had a terrible time @ 2 corporate stores near me on a Saturday. The employees were as I described previously. It was so bad that I came the closest to breaking someone's face in 20+ years. My GF had to pull me out of the store. I was SO angry that I ended up @ an AT&T store Sunday morning.

It was night & day. The people @ AT&T were very polite & responsive. Yet, in the 3-4 months I had AT&T, the connectivity was/is terrible. Therefore, I called corporate & decided to switch back to Verizon. I was NOT going to step foot inside a corporate store for fear I might end up in jail.

Transferring/porting from AT&T to Verizon online was NOT a smooth process. After porting both phones, the agent told me to shutdown the phone for 5 minutes, boot, then our phones would be on the Verizon network. . . NOT. Neither phone had any network activity, so I ran to the closest store which was an authorized dealer.

We ran into the store & met Tiffany, what a lovely young lady. She was VERY friendly, VERY knowledgeable, & VERY personable. She had our phones fixed within 10 minutes. There are certain things an authorized dealer can’t do that a corporate can (i.e. – wave activation fees), but Tiffany has made us a fan of the Harrison Township Crocker store. Thank you Tiffany, keep up the...

Worst experience ever. Said they were going to lower my bill by converting to a business account and give me two tablets. After waiting for 1.5 hours for them to do this....my bill doubled....from 75.43 in August to $142.99 monthly. Lots of time on phone with Verizon to fix, bill got converted to paperless w/o me knowing, so I didn't get a bill and phones got shut off and it was $20 per line to re-connect. Nightmare! Verizon corporate told me that this store did this to get their sales numbers up. The tablets they "gave me" counted as a sale for them and ran my bill up. Never go in there again. This is an authorized dealer, but not an actual Verizon store. Had to pay a fee of about $300 to cancel the two tablets they "gave me"....what a mess. Must admit, I feel stupid for letting some punk screw me like that. Do not trust them.

Update months later: I got a bill from a third party for the two tablets they "gave" me. Since I cancelled the service on them, they wanted $600 for the tablets. I made them send me a copy of the contract and it said I could return the tablets instead of paying, so I did. This place is run by a bunch of kids looking to make a commission and I doubt the good reviews a lot. All the generic reviews that say, "great staff" "friendly"...

I have always gone to this Verizon store ever since they first opened. After hiring some new unfriendly employees my last couple of visits have been unpleasant. I called to ask about the iPhone bogo deal going on and the salesperson refused to give me any quote or information on the sale over the phone, insisting that I come in. I decided to drive there in hopes of dealing with someone else which I was able to. Unfortunately, this gentlemen was worse. He took 10 minutes of trying to get me to change a phone number or drop a line “to get me a good price” which I told him upfront I wasn’t doing, still not letting me know the price. Eventually he told me and I told him no and then he tried to sell me another way an I still said no and he said “you didn’t think to look up the sale”. I found this very rude especially since I called to get information on the sale and was declined the information from his coworker. That will be my last time ever...