Casa Tony LLC — Local services in Hartford

I am one that knows nothing about dresses. My daughter was in a sweet 15 and she is 4 years old. The dress that she needed to where we tried on 3 times. Each time they put a skirt underneath to lift up the dress. They charged me 260 for the dress plus tax which I paid. My husband went to pick up the dress and tried it on with the skirt underneath. It looked great my husband said and he left not taking the skirt underneath. When I asked him where it was when he arrived home he said that the lady said it was not included. So I called the next day and husbands wife was so horribly rude and disgusting I could not beleive how she treated. In person she seemed soo sweet. When I called and tried to explain that I was not told it wasn't included she said oh well it's a mistake and get over it the dress cost 260 maybe you should of got something more economical then to be able to afford the 24.00 for the skirt. I tried to tell her that it was not about the 24.00 but the fact that everytime she went to try it on they put the skirt on as well not letting me know it wasn't included. I then said well now since I don't have the skirt which they measured the dress to include the skirt is now too long with out it. She then said that I will need to pay 30 to have it cut. I could not believe the rude and arrogant attitude coming out of her mouth. She then put the phone down while I was still on the line and was talking to a coworker about me and how she could care less what I thought and that it was only 24.00. I can't believe she would rather loose a customer for 24! I have never been treated so bad and could not beleive the cold hearted person she became over a mistake that she admitted was hers for not telling me that it was not included. I even asked if I could just rent it for free and return it to her and she said " nope sorry" I asked her if this is the way she treats her customer's and she said " Yes, this is way I treat my customers". I just hope that if you go there hope to not have any communication issues or hickups because she will treat you as she did me. I asked for Tony and she said he was not in. Tony actually seems nice in person as she did but I do not think he would have treated me this way. This woman was his wife and I could not imagine allowing my business to be run that way or I would go out of business. Not a good...

I was a brides maids 1 of 12 we orderd dresses from here we were told in the beginning one price. And paied different on the end. $30 for rush delivery (dress was ordered in Janurary) dress didn't not come in Rush received dress 10 days prior to wedding in May. When dresses were in sizes were wrong ordered 3-4 sizes big or to small after measurements were taken. We were then charged $20 for alterations. The first time I tried on my dress it need to be take in around the bust and hemmed shorter. I went back 2days later after I was called that my dress was ready when I tried on the bust line was bulky and sewed horribly the hem line was un even and still to long I left dress after three times and morning of the wedding I ended up with an un even hem on dress. ALL 12 brides maids had an issues with dress sleeves as in un even hem line. not taken in properly. We were told that earrings and necklace was included they argued they never said that. Daughter Diana and Father are extremely RUDE they were in the store pushing each other arguing. Then the father saying he he tired of this F-ing wedding party that we can take our money somewhere else (this is 3 days before wedding). When I kept explaining to Diana that dress is not even at the bottom she was sucking her teeth and getting an attitude. Horrible customer service and very rude. I will NEVER go to this store again or recommend any one to go here...

I cannot say enough wonderful things about this small dress company! Diana went above and beyond to understand exactly what I was looking for, and she made the entire experience feel personal and exciting. After trying so many places, I finally found the dress of my dreams—thanks to them. The quality is stunning, the fit is perfect, and I felt truly beautiful wearing it. If you're looking for something special and want to feel truly seen and supported, this is the place to go. I'm beyond happy...