Verizon — Local services in Havre de Grace

DO NOT GO TO THIS STORE, really they deserve no stars. I went into "Cellular Sales" today in Havre de Grace, MD on Pulaski Highway because I wanted to return my iPhone 8 plus after I ported out my phone number, I owed about $500 on the device and was willing to pay the difference of what it was worth, no problem, however when I spoke to the two gentlemen that were sitting at the tables they told me that once I ported out my number, there was no way for them to take the phone back, he said that the phone is mine now and that I would get a bill in the mail for about $600. I then said, okay I understand that I have to pay for the phone, however I was told by a customer service representative, that Verizon would purchase my phone back from me as long as its in good condition (phone is in pristine condition). I relayed this to the gentlemen and they then said Verizon would give me store credit, which would have been about $400, I then said, what can I get with store credit? They told me I could "buy accessories"..... who needs $400 worth of phone cases?!?! Both gentlemen were very rude, one coped an attitude with me while the other was too busy doing something else on his laptop, occasionally looking up to answer me, I was the only person in the store and he didn't take any info from me, so it was very rude to be doing something while I was trying to talk to him, both gentlemen also had Apple wireless earphones in, very unprofessional!! I then called customer service and the lady was able to help me by telling me I could get a PayPal credit for my phone! I was so annoyed by these two gentlemen , I understand your job sucks, but you're working, take the earphones out and do your...

Since the previous store did not have the devices we wanted in stock, I took my parents to this store. Michael Conley greeted us right away, got us seats at his desk, and asked what brought us in to the store. He got all of the information and went right to work. We were transferring numbers from another provider which is always a process, but Michael knew exactly what to do, how to do it, and who to call. It was a long process because the other provider tends to be slow with the responses, but Michael stayed with us through the ENTIRE process. While we waited for the numbers to port, he transferred data from other phones, affixed the screen protectors, and installed phone covers. It's a big store, very clean, and even has a public restroom for customers (many other cellphone stores do not have a public restroom). The other associate in the store was also very friendly and was helping other customers. Nobody had to wait for service. And do the associates a huge favor: if you are porting numbers, get your account number and transfer PIN before you go to the store. It really saves so much time for everybody. Michael, thanks for all...

Added 2 lines to existing phones for business last week. Tyler, our rep on that day, was extremely helpful. Today (4/5/24) we went back in to do phone upgrades. Well, let’s just say we were met nicely enough, however!!! The guy running the store - had long hair - shouldn’t be there representing Verizon or the store owner. Our rep (sorry I can’t remember his name) needed some help, but “long hair” was busy telling stories about other customers, nasty when answering the young man’s questions and then took him into the back room for over 5 minutes. Perhaps he did that because he knew he was being a tyrant towards the rep? Hmmmm…. We got up and left while they were still in the back room, costing a sale for the young man because of the attitude and behavior of “long hair”. You don’t just leave customers just sitting there in your show room, “long hair”. Tyler from last week saves the store from getting 1 star (which means no stars...