Kona Pool Area — Local services in Hawaii

The pools at this hotel are very clean, and fresh towels are always available, which is a big plus. Unfortunately, everything else around the pool experience gets overshadowed by poor management. I want to be clear—many of the staff and crew work hard and provide excellent service, and I respect that. But when management fails to support them or handle guest needs properly, it shows.

The result is that even though the facilities are in great condition, the guest experience suffers because of how situations are managed. A clean pool alone doesn’t make up for the lack of organization, communication, and overall...

Jeremy (pool bartender) and Maiyah (poolside server) are incredible. They have been the most wonderful people. They’re great at their jobs, their personalities are infectious, and their attentiveness is unparalleled. They were working at a different bar one day and we literally tripled our walking time to go see them because they’re that great to be around. Thank you for making my...

The pool is beautiful and quite large with a separate shallow water pool that has the floor covered in sand. Opposite the kid pool on the other end is a waterslide and hit tub. The beach shack provides smoothies for kids and beverages for adults as well. There's a small shop if you've forgotten sunscreen, pool...