Servco Toyota Hilo — Local services in Hawaii

This business is the worst. The people are mean, they lie and steal. READ THE 20 REVIEWS BELOW You will be surprised at how much trouble they cause people. No aloha here. If I could give minus 5 I would! Here's 20 more reviews I found on the web "We were punished because we complained" " we have yet to be reimbursed for out of pocket expenses allowed by warranty" "Toyota management is allowing this poor behavior, as long as they allow it, it will never be fixed." "Very discouraged with Toyota as we love our cars yet will never go back to this business." "They blamed a problem on customers instead of remedying the problem. This happened to several people." "They put one if my tires back on with a lug that was an inch longer than the others (not my lug) and proceeded to install the lug cover over it and cracking it. They then said they would have to order a new lug to fit (at my expense) they never called me back about it. I now find out that they never put the lug lock key back in my truck so I'm going through a nightmare trying to get a replacement. Of course they say it was not them who did not put it back in the glove box. Never again." "We are really unhappy and have heard of many other unhappy customers." "Do not go to Toyota Service center you will get ripped off!" "For those with jobs and schedules to keep this is NOT the place for you. Love the brand hate the service." "Needless to say, it was the worst experience we have ever encountered & they have lost a customer for life over it! We will continue to advise everyone we know of this situation & most likely file formal complaints." "My 80 Mom She started taking her in to get a light fixed before her extended warranty was up and they could find no problem. Finally in January they found the problem but told her the car was no longer under warranty and told her it would cost her over $ 500.00. I have witnessed how the service people look at her when she brings the car in. It's like they think she is crazy. No competition in Hilo sure brings out the worst in people. "This place makes me wait all day for a simple oil change every time. Thanks big island Toyota for nothing." "We're so disappointed in the service at Big Island Toyota! It was a big waste of our time." "Took truck in to fix 3 recalls , made a appt 1 MONTH ahead. took it there one hr early as appt don't matter anyway, first come..why even give a appt time. I asked to have tire pressure checked, not done. When I drove home my maintenance light was on, I called was told I would get a call back, not happened. Called again and was put on hold then hung up on !!!!!" "Toyota warranty has yet to reimburse use or car rental and other out of pocket expenses covered. Have to wait 8 weeks when you put in claim. Then call as they claim they can't call out! Too bad there so corrupt. Love my truck. Love to buy newer one. Just won't deal with theses crooks" "Toyota your customer service skills suck!! You treat your customers poorly." " Either they are incompetent or they tried to cheat me out of $125. Either way, not I business I want to patronize!(one star is the lowest I could go!" " Terrible... Getting my truck fixed has been a nightmare... As long as this is the only Toyota dealer on island I won't...

Aloha and thank you for my new vehicle. My experience at Chevrolet has been fantastic. It started with Daysha who deals with your internet market very helpful to driving onto the dealership. I was greeted right away by John and introduced to Isaiah. What was great they listened to the position I was in with my trade-in and said not to worry and asked what was I looking for and went from there. John and I went on the lot talking about what I was interested in and he answered all my questions about the vehicles we were looking at till the trax caught my eye and we took it for a drive and immediately knew I wanted it. Unfortunately John had to fulfill an appointment he had with another client who showed up and Feather stepped in and didn't miss a beat. John got her up to speed and we continued on the process where I was able to drive away with the vehicle I wanted. Feather and Isaiah tagged team the paperwork process and I wasn't sure what to expect till she presented me with a payment plan that fit my needs. I was in awe how quick they were able to put it together. John continued to check in on our progress and stayed engaged when he had time which was awesome made me feel very comfortable. Your finance manager was great also sorry I forgot his name he went over the paperwork and he explained each warranty plan and I made a choice that worked for me. He didn't impose and he answered any concerns I had and agreed with my choice. The whole time I was there I didn't feel like I was being squeezed to make a choice to spend more or being ignored. They made me feel comfortable and they definitely made the process easy. To tell you the truth to easy😂😂 and it's been a delight sharing my experience with my friends and family. I'm very grateful for your Chevrolet team for they're professionalism and hospitality looking forward to the...

On December 13, 2017 I brought my car in to have a tire sensor repaired and a oil change. I had told Ryan I just bought four brand new tires for my vehicle three weeks earlier. Ryan had told me that I had to replace the tire sensor. I told him to change it. But! I never told him to rotate my brand new tires? I brought it up to the attention of Mr. Cummings service manager and I didn't even get my money back for Ryan's blunder? Mr. Cummings had given me a new consultant. I no longer wanted Ryan. I waited until July 19th to bring my car in for a oil change and tire rotation. The next day my vehicle was making a rumbling noise? I brought it back to the Toyota Service and Monique Bush had gone for a drive to hear the noise. When I got home I had said let me check the lugs out? Sure enough four of the five lug nuts were loose on the driver side. Mr. Cummings was on the mainland in a meeting. Monique had said she tell him about that? All you get is I will tell the service manager and nothing given back to me for reimbursement? I brought my vehicle to Michelin Tires and that person had told me four out of five lug nuts were loose. That he check all of the tires and there were lug nuts loose on all four tires. He told me the proper torque was suppose to be 80 torque. The manager has never called me back-not a word? " Please, Please" Don't Take Your Vehicle to that place "What Shabby Service" I could have gotten killed doing 55 MPH on the roadway. Not even a call back from the Service Manager Mr. Cummings. Since he took over the business everything has gone down the tubes. I need work done I will never bring my vehicle ever there again. I was doing my business with Toyota Service for seven years....