Genuine Appliance Center — Local services in Hays

I would give zeros stars if possible. I bought a brand new Electrolux set after James came to service my broken machine & suggested buying that particular set from him. I upgraded the fittings & hoses for an extra charge bc I was convinced it would be better in case of leaking & water damage. In the end I spend 2,500 on a new set & end up with a flooded basement which will cost me more to fix than my new machines. The washing machine was installed at 10am, I left the house shortly after & didn’t return until late & went straight to bed, 7 am the next morning I heard what sounded like running water from the washing machine, I called genuine appliance as soon as they opened & was told I would be called back ASAP, which never happened. I eventually went downstairs to make sure nothing was leaking in the basement & the entire roof of my spare bedroom was leaking water & the floors were soaked. I shut the water off & had a plumber out immediately. The fitting I paid extra money for to upgrade from plastic that attaches to the water line was not even screwed on tight at all. It was not even hand tightened, how simple?! The worst part is the store manager never returned my call & neither did the man who sold me the machine...now I’m stuck with a water damaged home which is going to cost who knows how much to fix! I would definitely call them inexperienced, if you can’t even hand tighten a fitting, literally the only thing you do to hook it up...then how do you have a job installing these?! And how disrespectful to not even get a return call from management, just the kids who installed it saying it was a faulty o-ring & that it wasn’t their fault. I would never recommend or trust...

We purchased a GE washer from a local store in Hays on April 11, 2024. It stopped working on Jan. 4th and since it was still under warranty I called the store. . They came out on Jan.6 th and said they needed to order a water pump. Called on Jan. 10 and was told they had no ETA on the part and I was told they just don’t make appliances like they use too. . On the advice of another individual, I called Genuine Appliance on Jan. 11, they sent out Derrick on Jan. 14th. He looked at it and thought it might be the electronic control board. He ordered it and returned on the 17th. Turned out there were more than one electronic components that needed replacement. Parts ordered again and installed Jan. 23 and machine has worked great since. Genuine all the way around were polite and repaired the machine all with a certified repairman. They could have turned the repair down as we hadn’t purchased it with them but they offered to help. Can’t say enough good things about the service and next appliance we need will be...

We were looking for a new refrigerator for our home. We went to all other places in town and then came to genuine appliance. The knowledge of the salesman I believe his name was Keith who is also an owner was phenomenal and left us with no questions to ask. We loved that the refrigerator was plugged in that way we could see what it looked like while it was running. He was wonderful! We did leave and go to another location but then immediately came back to genuine appliance because the quality and also the knowledge of the salesman just was profound. We ordered the refrigerator on Saturday and they delivered it on Tuesday. The two men that delivered it were so careful and conscientious and knowledgeable about the product and did a great job installing it. Believe me the next time I need an appliance we will go to genuine appliance first not last!! Thank you for all that you did and making that purchase...