Bommarito Business Center — Local services in Hazelwood

No one should be treated subhuman or disposable simply searching for a car. I've been to Bommarito Honda before and had a great experience, obviously that's why I recommended it to my sister, unfortunately this occasion wouldn't be reflective of the dealer I know and trust. We came there like many other shoppers, curious, budget in mind, and ready to vet our options. When we arrived we were met by a salesman name Randy Borth. To get an idea of what we were looking for, Randy invited us to his desk and began to talk us through our options based on our budget. I've worked in customer service before and I totally understand having a bad day, maybe you met with a difficult customer beforehand etc, so I tend to give the benefit of the doubt. However, in Mr.Borth's case, he was belittling, visibly irritated, and just lacked couth. It sucks honestly, because I've grown to trust and appreciate Bommarito. It's been my go to dealer since I moved to the Midwest, and the salesmen in the past have been nothing short of amazing. I hope Bommarito makes this right and at least speaks with Mr. Borth. His behavior is not reflective of the brand. In the future, Bommarito, please do your due diligence in vetting your sales team before putting them on the floor. This was unfortunate, but I'm sure they'll...

I had a great experience at Bommarito Mazda West County. I was in the market for a volvo SUV, Nissan Murano, or MDX Acura. I walked into Bommarito and my sales guy Shane H showed me the CX9! I am so glad that he did! It is now my vehicle and I love it. Shane was the person who recognized my needs in a vehicle, explained all my options, and was not pushy or " salesman creepy". It was like I was going over my options with a friend! Since my happy purchase, Shane still welcomes me into the showroom as I pass through for service. I love this dealership, as everyone is friendly and recognizes me by name. I will continue to have Mazda on my radar, and for that you go to Bommarito West County!! I would tell you to ask for Shane and you will not be...

Horrible service. The wife and I walked in after looking online for a minivan, that we had made an online reservation with confirmation to test drive earlier that morning, to find they had sold it before we arrived. We must have been standing in the lobby for 10 minutes before anyone had asked us if we needed help, as I saw at least 3 sales people either playing on their cell phones, talking to one woman that was clearly not interested in buying a vehicle, and another just standing in the corner. I would not EVER go back here to even consider purchasing a car. The staff clearly doesn't care about selling cars, so that makes it a big no for me. I will also tell everyone that mentions this dealership not...