Cricket Wireless Authorized Retailer — Local services in Henderson

Very disappointed with the girl ( Manager ?and the division Manager today 9/2/24 at around 11:30 am .I use to have very good experience in this store 9227 in Henderson KY.I purchased a Motorola Razr 2024 it only took 24 hours to notice a black semi circle mar where the phone folds and wanted to return it because it's defective and I don't want to deal with this kind of problem since it's still under the return policy.The manager present that day told me that they do not accept the device because literally she said I dropped the phone something that she came up with and stick with and did not let me return the device.I had the device like 24 hours did not drop that thing and she said I did.spoke to the branch or division Manager by the phone and was not helpful either.I went to the cricket store in Federica Street in ownesboro to buy some other stuff for my other phones they were very helpful .I don't know if I bought the phone from the store in Federica st with the same issue would took care of it better ? Don't know.Realy upset with the Cricket store in us 41 in Henderson KY.never purchase anything over there if they don't back up their...

I have to say I am very suprised with the level of service I got from the WHOLE staff at this location. My visit started yesterday with the first young man Jordan, he worked hard to help me out. I had an issue and had to leave, Jordan WALKED me to the door! He OPENED the door for me!!! WOW!!! I came back later that evening and the two young men who where there where great as well!!!! When I returned this morning to finish up I got to deal with the Training coach and he was amazing too!!! Very pleased with my...

So went in to get the 2 phones on there 80 dollar plan we got the phone we paid or bill off so we could change plans then payd the new bill but here I am with my phone cut off because the haven't received a payment I gave to the reps in store I call yesterday and they said it was ok that my phone bill isn't due until February the 25 wake up today phone off called again and the people told me that they can't help me . I was stolen from and then...