Midtown Jewelers — Local services in Herndon

I had never heard of Midtown Jewelers until I was in the market for an engagement ring about a year ago. Foregoing the tradition of picking out a ring on my own and getting it wrong, my fiance helped by looking at settings online that she liked. Midtown Jewelers is somewhat unique in that it carries numerous lines of jewelry from "name brands" in the industry (e.g. Tycoon, Gabriel & Company) that are only sold through select retailers around the country. First time visiting Midtown's location in the heart of Reston Town Center I was impressed with cozy yet elegant feel of the shop and the no pressure sales approach Bobby and his team, particularly, Stephanie, took. Long story short, Bobby and his team came through time and time again with great customer service and getting me setup with the perfect engagement ring. And to be clear, while some shops might not let you buy your diamond separately and bring it for setting in the engagement setting, Bobby helped me out no questions asked making the ring of my fiance's dreams feasible for me! A few examples of the excellent service at Midtown - shortly after getting engaged my fiance noticed the ring wasn't fitting right and was missing a small pave diamond from the bottom of the band - within two weeks (and it only took that long because the setting had to be sent back to the manufacturer) the ring was back in our hands free of charge to us with no questions asked - now that is service. But even more impressive, when he returned the ring to us, I kid you not, because of our schedule being the way it was, Bobby (yes the store owner/manager) actually delivered the ring to our home personally so my fiance could wear it to an event we were going to. That level of service that is unheard of these days, especially from a jewelry store where more often than not you're lucky to even get the time of day if you don't look "serious". Not to mention this is not some chain owned by a corporate parent, this is a small owner owned shop that understands customer service is key. Plus you're supporting you're local economy when you shop here.

Beyond engagement rings, Midtown is certified Pandora reseller (which my fiance loves), and carries an assortment of other fine jewelry and watches. If you're in the market for jewelry, definitely look at Midtown or inquire via e-mail - Bobby or one of his team will respond quickly. There is definitely a reason this shop has such high reviews and has won many accolades over the years.

If you're thinking of going to one of the big box stores (Kay, Jared), drop by Midtown, you might be...

I recently got engaged, and I wanted to get my ring appraised for insurance purposes. After having lunch at Clyde's in the Reston Town Center (wonderful service), my fiance and I decided to check out Midtown Jewelers, as it said on their website that they do appraisals. When we walked in, the man working there (I think he is the manager) was disinterested at best. He said that the appraiser is only in the shop on Wednesdays until 4pm. Because I am a teacher, it is hard for me to take time off during the week, but I made an appointment anyway and submitted my leave time.

Unfortunately, on the day of my appointment, the store closed because of snow. I received a phone call at 11 that morning to reschedule my appointment; the woman said that the appraiser would be in on Friday. I asked her if I could have a later time, and she gave me 4pm - reassuring me that she would call if that time proved problematic.

Fast forward to Friday - I have received no call that 4pm has proven inconvenient, so I leave work early and drive 30 minutes to Reston. Upon arrival, I tell the sweet woman behind the desk that I have a 4pm appointment for an appraisal. She looks confused and checks her appointment system - yes, she says, I am on the list. Unfortunately, the appraiser has already left for the day (!!??), but suggests that she might be able to call him and see if he can come back for my appointment. At this point, I am completely confused - why would the schedule me (and not call to change the appointment) if the time did not work? And additionally - why would the appraiser leave without looking at his appointment calendar?!?

The man who I assume is the manager comes over to the counter and automatically shuts down the offer to call the appraiser - "he won't want to set up all of his tools again." Then he says to me, "The best thing I can do is offer you a free appraisal on another date." He doesn't seem to see a problem with the fact that I HAD AN APPOINTMENT that I was attending - that his staff messed up! I tell him no, that "I have tried to schedule this appraisal twice - there is no way that I am requesting more time off for an appointment that may or may not happen." He didn't seem to care or feel bad.

As a future bride, my fiance and I have a number of jewelery-related purchases to make - and I can assure you, they will not be made at...

Great customer service and highly customizable engagement rings!

I worked with Alison in order to pick out a ring out for my girlfriend (now fiance). After many times of sneaking out of the house (didn't want to ruin the surprise), emailing back and forth with Alison, I asked her lots of questions, and she walked me through recommended cut, color, clarity for the diamonds in my budget as well as the different types of metals and designs for the ring.

I was communicating with other jewelers at the time to help me decide because my girlfriend was very slow at dropping hints of the sorts of rings that she liked. We've been dating for about ten years, so she knew it would be soon when I would pop the question. Out of all the jewelers I've visited, Midtown Jewelers was the most helpful and involved in showing me how to decide on a ring, so I selected them. I verbally described the sort of ring I imagined my girlfriend wanted, and Alison showed me previews of how the ring would look through the software. With each new hint, I requested further changes (gold instead of platinum, remove side stones, change width of shank, etc).

After I decided on the ring size and shape, it came time to decide on the diamond, and she brought three diamonds of my desired carat and budget to see the difference of the rings under the light.

After two months of communication, I finally got the ring, proposed to my fiance in Atlanta, and she said yes! I had to guess a bit on the sizing, so the ring turned out to be a bit too small, but Midtown Jeweler's allows for one free resizing. When my fiance came back, Midtown Jeweler's also provided her with a gift set that also included a book "The Knot Book of Wedding Lists."

Great place. Would highly recommend! We are currently using the book for planning...