Bid Fast and Last Auctions — Local services in Hesperia

I live in NE and bought a 2007 Suburban from I-15 Auctions DBA Bid Fast and Last. They do a blended auction which is a nationally advertised online auction and also an on-site local auction. I was the high bidder on the suburban August 11th, 2018 online. I told them I would be there on the 21st of August to pay for it and pick it up, they said that was fine. This gave them a week to get the title ready. I arrived on time with cashier's check for full payment. The title wasn’t ready, and they had stripped off the expensive drop hitch that is shown in the auction photos. I didn’t get what was shown in the photos they posted online for you to look at and bid on. A bait and switch tactic some people that deal in vehicles use to increase their profit. The lady that was there to take my money, Tara, said she didn't know where the hitch was and wouldn't look for it. I couldn’t wait around as she said the owner, Jeff, wouldn’t be back until the following Sunday, 5 days later, and he was the only one that could get me the drop hitch. I had to leave for the 1500-mile trip back home without either the drop hitch or the title. I had no choice. It was either that or buy an $800 plane ticket back home. I called I-15 Auction repeatedly and was told repeatedly that Jeff the owner would call me. To this date he never has. After promising me for over a week that I would get my title overnight, it arrived. The DMV sheriff wouldn’t accept the title. It wasn’t filled out by the person whose name was on the title. I sent it back to I-15 Auctions on August 30th. The title arrived 9-7-18. I didn’t receive a copy of the smog certificate that I was charged for. The BBB has a complaint by another person with bad experiences in which this company charged them for a smog certification but didn’t do it. Also, another person was lied to about the mechanics of a vehicle he bought online. His complaint is with the BBB. Type in their name and check out complaints by others on the internet. I was called by a man (Killian?) with I-15 Auction on Wednesday August 29th asking what could be done about the hitch that they stole off my vehicle. I told the person that I didn’t want money for the hitch as I had already spent too many hours trying to get them to give it back to me, and I didn’t want to spend any more of my time driving around trying to hunt one up. I told the person that I expected them to send the one that came off the vehicle to me, or an exact duplicate. He agreed to do that. I had to call back 9-7-18 to find out what was happening. I was told by the same person that they found the hitch and would send it on 9-10-18 and send me the tracking number. I called twice 9-10-18 and also 9-11-18, then emailed. With no response. They won’t return my phone calls or emails. I have spent countless hours and phone calls trying to get this rectified. They owe me the drop hitch that was on the truck in the online auction photos and the smog certificate that I paid for. I can’t get them to do that. I believe they are playing fast and loose with the auction, charging for things they don’t do, and stealing parts off of vehicles after they sell. Since it is an online auction I think it involves interstate fraud.

The Dept. of Motor Vehicles wouldn't accept the title sent me. The owner hadn't signed it.

You say you have done your best...That you spent countless hours trying to make me happy.....Do you mean the 2 one minute phone calls? You have spent very little time trying to rectify your actions.

You have not sent me the drop hitch that you stole off my truck, even though you promised you would send it twice. How is that doing your best?? Give me the drop hitch that was on my vehicle that I paid for.

Very dishonest. Buyer Beware!

Update: Office girl told me the owner needed to sign title. It took 3 weeks to get it. Have never been able to get drop hitch that shows in the auction photos. Owner's son admits liability and promised to send but didn't. Auction owner totally misrepresented the vehicle and pretended it was owned by someone else when...

Customer service is basically non-existent! if you complain about something! I had a question about a lot I purchased, had emailed two times previously with no response, then called twice until I finally got a hold of someone. Almost immediately, the woman I spoke went on the defense and got a very rude tone as though she was already aware of the emails. As I tried explaining my position and asked why they didn't list it differently given their position on testing gold, I kept getting talked over and literally told "you win some, you lost some".

Bearing that in mind, I have spent thousands with this company and placed trust in their expertise. So it was about then I couldn't take the disrespectful tone any longer when I finally lost my cool and reciprocated said tone. Apparently, when I began saying "you don't talk to customers like that" her response was "you don't get to tell me what to do!" Really?? Is that any way to talk to a customer?! It quickly escalated and could of easily been handled much differently but she decided continue to talk over me. Sorry but I am not going to be treated like I don't know what I'm talking about after having been in the auction industry for over a decade! The majority of auction houses I deal with are easy to work with! If you can't take criticism, you are in the wrong business. Just look at the other reviews where customers have had the same complaint!

In response: If you would READ, I stated I wanted to ask a question. You claim to test all gold items. A 14k stamp is considered a gold item which means you would of tested it. If it did not test, why take a pic of the stamp without stating "stamped 14k but does not test"? But, I guess I'm "telling you what to do" and you won't be told what to do SMH. I didn't call to return it. I called because you DID NOT respond to my emails. At that point, I was annoyed that I had to call when previously you guys responded to my emails very quickly. Seriously... don't play victim cause that isn't what you guys are! The defensive tone and response I received right away was completely uncalled for and told me you guys got my emails and CHOSE not to respond because she knew what I was talking about regarding the lot. I was treated disrespectfully and pushed to the edge as a customer/bidder. You think I appreciate being talked to like that? I also didn't call you "experts", I said "expertise" as there is a clear difference. Experts also know how to treat customers. I see how your business is ran now. The customer is always wrong, you are willing to deceive out of state bidders because we can only inspect based on pictures YOU take (but hey, you test all gold right?), you talk over the customer, and you aren't willing to receive any criticism. Own it and learn some customer service! I've never had that sort of experience elsewhere so I felt the treatment deserved a review because I don't want other bidders to go through...

I purchased a Motorcycle in August 2023 from I-15/ Bid fast and Last. I was never given temporary plates or registration. This within itself is a violation of California's law and vehicle code 4000A1. I called multiple times and they refused to give me a temporary registration. They would always blame the delay on DMV. I found out the paperwork was never submitted until November 2023. I called this company today on Friday February 3rd 2024 and explained I have not received the license plates for the bike. I received the title about 3 weeks ago. Normally the registration and license plated come in a separate envelope shortly afterwards. This company has the title and license plates mailed to them, only to re-package the license plates and mail them out to the customer. It is going on 6 months. I have a vehicle I have not been able to use at all since I bought it. There was no title delay when the auction was posted. Even if a vehicle has a title delay shown on the ad, it still does not take 6 months to get the title. I have not been able to use this bike, intended to save gas on my commute. For 6 months I have not been able to do that. Everything about this deal has caused me great hardship. When I last called, I was told the file was closed out and the title was given to someone at the front counter. That is impossible and untrue, because they were sent to the post Office as "signature required Certified Mail. There is no concern for my patience and hardship. They received their money as scheduled. I am asking them to do their part, the part that should have been taken care of 6 months ago. I will file for this company to give my money back and take the Motorcycle back. In addition there should be compensation for a blatant disregard for California's law of providing at least a 90 day temporary registration and license plates. I asked many times for temporary plates and was told they don't want to give temporary plates because the license plates...