Luna Bee Boutique — Local services in Hickory

I give the one star because the young girls who work in the shop have actually been trying to help me and have been very kind. But I feel bad for them in terms of communicating and connecting with their boss. I have ordered something online over two weeks ago and had an estimate total time of 8 business days. I had paid for the item but received no update, no shipping information/confirmation, and on top of it no response back from the owner when I’ve had to call the store 2 to 3 times. It was an item that I needed for a birthday present that I had been searching for that is scarce in the stores/online and gave her boutique a chance despite some of the reviews and comments. I was disappointed to find out that those reviews were in fact accurate. The owner has had my name and number given to her several times, and I have received no response back nor even an update. She told the girls at the front desk and that she shipped it out a week ago. But that was a total lie. I have neither received my order nor received any tracking updates. I had to find a gift elsewhere for the birthday. I genuinely thought the boutique might have been a scam from the lack of information until I called and saw it was a real store front. I feel bad for the shop workers every time they tell me they’re going to get in contact with her and get some shipping information. They never call me back nor has the owner taken charge. I hope the owner does a better job in person. Pretty disappointing that the owner of a shop running a business doesn’t know how to provide decent customer service. Also you shouldn’t advertise an online shop if you can’t keep up with the flow of...

Just left Luna Bee Boutique & Children’s Consignment. I have been shopping from them for YEARS. The ladies there have always been sweetest and kind to us mamas with our kiddos. However today my 3 year old nephew was in the store and it hit him, he needed to pee right then! He was dancing he had to go so bad. So I was going to take him back to the restroom to we have used for years. I asked and the girl at the front told us that he couldn’t but would need to go elsewhere. She said that the the totes have gotten so high back there it was dangerous (its always been packed in the back with totes) that is nothing new. I told her he was going to pee all over himself please please let us use the restroom. She again refused and by the time I could rush him down to subway he peed all over himself. I let her know he didn’t make it and she couldn’t care less. What has happened to this store that it’s too dangerous for a child to use the restroom back there anymore. I understand if they said no to me or an adult but not caring if a 3 year old pees on himself? At a childrens store?? When did they become so heartless? I’m hoping it was just an unfortunate run in with a rude, uncaring employee and not a representation of how this business is now being ran. I would be so embarrassed if that’s how one of my employees treated a 3...

The owner is great!

A bunch of stuff I brought in (112-120 baby and toddler items) went missing. But the owner knew I brought in more than what I got back and the 6 items that were logged in the computer, so, though she had nothing to do with the items being gone (she wasn’t there when I came to pick up and so much was missing), she contacted me and reimbursed me for all of it. And she was honest and had integrity about it. She reached out to me about the missing items and said she remembered the 2 overflowing bins I brought in. She immediately...