craft + theory - the salon — Local services in Ho-Ho-Kus

I am so excited to have found this place. I checked out their instagram and absolutely LOVED the detail of each stylist having their own salon-specific instagram! It's usually so difficult to see the person's work beforehand if they don't have an insta, or combing through the tags on the salon's page guessing which stylists did what - not at all. I saw all the stylist's work very clearly (all of it gorgeous). After looking I really loved the color on Caitlin's page and booked her for my appointment.

Caitlin did an incredible job. The color is absolutely STUNNING and I really loved that she took her time to understand the detailed colors and shades I like, and recommend things that I don't normally do or ask for that matched that style. I never would have been able to think of this color or articulate it for myself and it's such a gorgeous shade. She did an amazing job! I love the body on the cut, too!

The owner was also super nice and genuinely seemed excited to see the work the stylists were doing. It was such a cool atmosphere!

Their model of time-based services is also super smart and very reasonable - never once did I get anxious because we're doing one more treatment/product/etc that you sometimes feel in a salon. It just further proves that they want to provide an excellent service without any pressure, and bottom line, it's about great hair. Everyone seemed extremely skilled and very excited about what they were doing. The salon itself is also very sleek and impeccably clean.

I'll be...

I'm starting to have very very little faith in on line reviews. I visited this salon right before xmas and my hair was ruined by a junior stylist. I had a balayage service that left me with orange streaks. I went back to give the salon a chance to rectify the situation and left with yellow hair ...done by another jr stylist (when on the phone I was told I would see the owner). It was the worst experience I had in 20+ years of getting my hair colored and my hair is still not completely corrected. beware!! (attached pics of orange highlights and yellow hair)

Just wanted to add the comment by the owner in regard to being late is completely a LIE! WOW..that did NOT happen. I was in fact early for my appt. I was more than understanding about the situation as it was days before the Holidays. The way your salon decided to rectify the orange highlights was to have another jr stylist highlight my hair, turning my hair yellow, and by you accusing me of wanting old color fixed...

I wanted to avoid writing a review for my latest experience at C+T but I am so disappointed. I have been going here for a little while and most recently I asked for a few inches off my very long hair, even showing pictures of the medium length style I was going for (no layers). Despite acknowledging this, Sean cut my hair into a lob with the front being longer than the back and coming up to my shoulders. I was so disappointed in how he disregarded my request and I felt he was just looking to do what he wanted. He even said that I was going to hate him.. Needless to say, I called a few days later to complain and even though they said all the right things, there was no action taken, the owner didn't reach out, no reimbursement, etc. Now I have to wait for this horrible cut to grow out and when the time comes for another cut, I will not be going to...