My Florida Furniture — Local services in Hollywood

We purchased a mattress on September 7, 2024, after visiting the store in person. We thought our bed was a California King, so we ordered a California King mattress. After waiting three weeks for the delivery, the mattress finally arrived, but when we opened the box, we discovered it had a hole. We immediately called customer service to report the issue, but instead of offering assistance, they accused us of damaging it ourselves while opening the box. After sending them pictures of the damage, they backtracked, claiming the hole was in the mattress cover, caused by the adhesive sticking to it during packaging, and promised to replace it. However, the problems didn’t stop there. While putting the mattress on the bed, we realized it was the wrong size. We contacted customer service again, hoping to exchange it for the correct size. Unfortunately, their response was a blunt "NO." Despite offering to pay for delivery or restocking fees, we were met with an unsympathetic attitude and no help. At this point, it became clear that their stance was, “You’re on your own.” Out of frustration, we decided to call the furniture store where we purchased our bed in 2019, and we ordered a California King bed frame to match the mattress. Now, we’re still waiting for the mattress cover to be replaced, but no one has provided us with any updates. In conclusion, they only care about making the sale—afterward, you're left to fend for yourself. My advice: avoid this store and choose a reputable one that can handle exchanges, defective parts, guarantee issues, and other post-sale problems. For a $1,600 mattress, this was not worth...

I called about an $800 small couch I purchased 2 months ago and I have a 2 year old in the house and the couch broke because of bad manufacturing, nothing that I did, and has nails and wood hanging out of it and I was told there’s nothing they can do and then when I got my attorney involved I was told a driver will come by today and I asked what time until because now I’m stuck in my house and I can see the message was “read” and I did not get a response. I’m very upset with the customer service and that they don’t mind nails sticking out all weekend with a toddler in my home and they told me to have a friend take the couch out of my house or have a friend fix it for me... I don’t understand why they can’t just come fix it or give me an answer ...if they actually show up I’ll take this review down... let’s see...

Realice una compra de varios artículos para mi casa, de contado esperando la entrega el día que se me asignó , lo cierto es que sin razón alguna ese día no se me hizo entrega , no me llamaron para decir la razón , me pasaron para otro día, que tampoco sucedió, fui al local para solicitar una explicación , su razón no tienen suficiente personal , no contestan el teléfono te dejan en visto , pero si obtienen tu dinero, ahí el punto de venta si está activo y tienen el personal, de la única manera que se me hizo el envío fue porque logré contactar al dueño que no vive en el país, y de igual manera lo entregaron cuando quisieron , al momento de venir a mi casa el respartidor se dirigió a mi persona de una manera abusiva , y totalmente fuera de lugar cero respeto, compré un colchón King 550.00$ en la tienda al día siguiente veo que el colchón cuesta 497.00$ las vendedoras colocan el precio que ellas quieren no el precio real, es una vendimia lo que tienen ahí no es un lugar serio, hacen realmente lo que les da la gana con tu dinero y con tu tiempo compré de igual manera una cama king y cuando se me entregó me trajeron otro modelo no el que yo compré en la tienda, no recomiendo este lugar por ningún motivo ni razón. No son personas serias ni respetuosas....