Mill 1 Events — Local services in Holyoke

Transparently- the venue is beautiful and totally matched the vision from what we could see... if we ever actually got to tour the venue. To say I am disappointed and was heartbroken is an understatement and we are just upset with how it was handled.

My fiancé and I had been touring venues for the past three weeks and we had Mill 1 in our top 3 that we wanted to see before we made a decision. We live about 90 mins away from where our wedding will be (Western Mass) so coordinating and scheduling tours has been tricky. Last week, we put a courtesy hold with a different venue since we are trying to get married in the peak season and told the other venue that we were trying to coordinate another tour with Mill 1 but would let them know within the week. I e-mailed back and forth with Adrianna trying to coordinate a tour. She was somewhat responsive but not very helpful in actually setting something up. I had asked last week about setting a tour up for this upcoming weekend. I hadn't heard back so I followed up her this past Monday to see where we were at. I heard back from her on Tuesday saying they could not make this upcoming weekend work for a tour. I told her we would be coming from about 90 minutes away for the tour just and I also let her know of the deadline we were up against. I will say, she tried to offer us a zoom/Facetime tour to help accommodate the time crunch. Finally I told her that my fiancé and I could try and make something work midweek but I have class at 6PM so would have a 530PM hard-stop. She told me that she could do 4pm on Wednesday 6/26 (the next day). I left work early and drove up to Holyoke, my Fiancé moved his work meetings around to leave work early. We waited about 15 minutes, doors were locked, so we tried calling Mill 1 office to see if Adrianna or someone was coming for the tour. Finally I received a call from Adrianna asking if I just tried calling the office and I told her, yes, we have a 4PM tour and she said "Oh really? You do? What's your name?" which told us she completely forgot about us. She apologized and said she had to leave early, which we get. Life happens but you could have called us and told us before we made the hike up to Holyoke but it was clear, she did not remember scheduling the tour with us. She wished us the best of luck on the rest of our venue search journey and apologized again. Honestly, if we wanted to, we could ask the other venue for an extension but then the fact still becomes we would have to work with her and if we cannot trust her with a tour, we were not sure we could trust her with our actual wedding.

We were SO upset. This is incredibly unprofessional and such a waste of our time. Again, the venue is beautiful so I will not take it away from that but the way it was handled was completely disappointing. I have never felt in this whole process like we had to beg a place to try and take our money until trying to set something up with Mill 1. It appears as though they do not need it...

Maybe it was just an off-day. I hope that is true since even from the reviews it seems like this place has great ratings. You may just need to double and triple check dates, times,...

The one star goes for the beautiful venue space. Other then that, I did not have a great experience with them. After signing my contract with Mill1, I dealt with 4 different staff members, all of which were not on the same page. Though Beth was fine to work with, after presenting all my issues I had on my wedding day she "sympathized" with me however her responses were a blanket response and no real solutions were presented. There was zero accountability for any of the issues I told her about which will be listed below. To start, Beth was not going to be around on my wedding day so I was introduced to Brittany. I have no issues with Brittany and she was kind. However, she was not the one I was working with on my wedding day either, it was Maggie whom I never met up until the day before. She was very condescending when she spoke and nothing had clearly been communicated with her. She was rude to work with and not just I, but ALL the vendors that were at the venue that I hired had an issue with her. This included vendors who are very familiar with Mill1 and were also surprised with the many issues she presented. I believe she may be the property manager there and all I can say is, this venue will be losing a lot of business with her around. The venue floor was so dirty that my dress bottom was dirty within minutes. The bridal suite was filled with glitter from a prior party and it was evident they did not have it professionally cleaned. There were also finger nails, press on nails, on the floor of the bridal suite. When I met with Beth a month or so before the wedding, she did another walk through with me and my sister and clearly stated our Caterer would have full access to the kitchen. On the day of the wedding Maggie refused to open the kitchen when they first arrived and did not allow them to use it at all. They were also told they should be providing their own barrels and trash bags for clean up of the food. Our wedding had a guest count of 130 people and there was a new bartender staffed that had no idea how to make drinks working with an incredibly rude male bartender. The bathrooms had some issues and no maintenance was on staff that evening so we were down to one bathroom for all guest! Maggie was a "no girl", constantly stating "that's not in the contract" She never gave a solution unless you fought with her about it. The venue gives you a "dedicated event manager" in your contract however they aren't dedicated nor helpful at all. We asked for help filling water carafes however we were told by the bartender "it was above his pay grade" so instead my 16 year old niece was behind the bar filling them up. For someone who was concerned about their liquor license (something Maggie kept bringing up for some reason) they sure don't seem to have an issue with the minor being behind the bar. I will certainly be bringing that issue to light. If you are going to book here, I highly suggest you get everything discussed in writing and on the contract. After having my money, nothing else...

We got married at Mill 1 on January 11th. It was a beautiful day and mill 1 is a beautiful venue, but we had serval concerns and would never recommend this place. Leading up to the wedding there were ongoing issues with the lights in the ceremony space. We were promised they would be there in September, then November, then December and they were not installed until the week of our wedding.

We also had many issues with Adrianna the day before and the day of the wedding. The rehearsal day, Adrianna was unprofessional and did not have the line up for our wedding party that I had sent her in the document she requested from me weeks prior. At the rehearsal, she asked me where it was even though she was supposed to be in charge. She was unprofessional towards our wedding party and did not give clear instructions. Many members of our wedding party commented after that she was rude towards them.

On the wedding day, she did not arrive until 12pm. Which originally would have been alright, but she did not have things set-up the day before, so that is all she did the morning of the wedding. This was difficult because she did not communicate with us and we could not ask her anything because she was only decorating.

In addition to this, below is a list of things that were promised to us (some promised in the contract and others by word) that we did not receive:

-The games for the cocktail hour were not set-up -Adrianna did not answer an email the week of the wedding. Resulting in me having to text her several times. -There were missing chargers on one table -The tables for the cocktail hour were not set-up -The floors inside the reception room were dirty and got my dress dirty before the ceremony -There was no welcome basket for the bridal room. Plus the bridal room was very small with no bathroom and once the guests started arriving I could not leave the room. -We never could locate the groomsmen room -The knife and fork for the cake were not the gold ones -She did not contact or help the vendors the day of the wedding.

I reached out to the ownership about this and they did give us...