Lord & Hunt Orland Jewelers — Local services in Homer Glen

Do not go to this jeweler!!!!!! Do not go to this jeweler!!!! Sometime in February, I left a ring at Lord & Hunt to be sized. I was told the ring would have to be out-sourced and it would take a week. The sizing would cost $125. I thought that price was very high but this jeweler is very close to my house. After a few weeks, I checked in on Lord & Hunt to determine the status of the sizing. I was told it would take a few more days and that I would get a call. A week later I stopped by again and was told the ring was in the mail on its way to Lord & Hunt. Another week later, I was told the ring would arrive any day. A week after that I was told the ring had to be returned because the sizing was poorly done. A week later a received a call from the owner who said that the ring had to be sent to another jeweler for sizing and that no work had been done on the ring. I should have insisted on getting the ring back at the point but I was assured that I would get the ring back by the end of that week. Two weeks later in the beginning of April, I finally got the ring. I was charged the $125 with barely an apology. To add insult to injury, the shank which was very thin broke after wearing the ring once! I went back to Lord & Hunt, showed the ladies my broken ring and said that because it took so long to size the ring the first time, I wanted my money back. I was rudely told no way. They wanted me to leave my ring again to be repaired. I didn't get my money back. I am disputing the charge on my credit card. My ring in currently being repaired by another jeweler for $50. Again, the ladies who own this business ripped me off, lied to my face and damaged my ring. It's amazing that these ladies are still...

Brought my Michael Hill watch in to get the battery replaced before I went on vacation in the middle of September. After bringing my watch in I was told it would be done in a couple days. I then get a call later the same day I dropped off the watch, saying they can’t get the screws out and they have to send out the watch. So I told them I’ll just come get it and take it somewhere else since they can’t do it. They then tell me they already sent out my watch and I can’t get it back. Even though they never called me to confirm, I was ok with them sending out my watch in the first place. After the first three weeks of not hearing from them, I stopped in to see where my watch was. They said it was still in the mail and it would be here next week. This went on for 2 months!! So now after two months they have finally reached out to me to tell me it was in. The only good thing that came from this horrible experience was that they didn’t charge me the $25 quoted to...

I love stopping by Lord & Hunt when I need a unique gift for someone special. Or myself. (lol) They always have something I like, or can order it pretty quickly, if I have something else in mind. They’re always helpful and professional and call me promptly with questions, concerns or ideas for me to consider. Great small business! And, the princess decor is perfect for sparkly jewels and girls of any age, it just makes you smile. I love it. Don’t go...