Target — Local services in Homewood

I've ALWAYS shop at this particular store...but after what happened today, I'm a little weary. I was waiting in self checkout line with my children and after the other customers went to the kiosks, the kiosk personnel came up to me and asked if we were paying with card. I said "yes". Now, I've been through this process before....this is the second time in a row that I've been approached by a worker for them to ring my stuff up, so I was ready. My child checks out Cheezits...uses debit card...it goes through. Works fine. The lady begins to check out my stuff...uses my card...it sends an error message, then decline. I tell her what it says...she looks at the machine and presses a button....we try again. Error message...Declined. So I'm frustrated because I know that it is her palm pilot acting up, but I switch cards to just save the little dignity I had left and avoid more embarrassment in front of waiting customers. I tried my other card....error message....declined. The associate's entire demeanor changed. She looked at me like she just caught a criminal. This woman told me loudly IN FRONT OF CUSTOMERS that if MY CARD WAS DECLINED on her palm pilot, it WAS going to DECLINE on the kiosk, so though there were OPEN SPACES to check out, I gotta go stand in line 4 behind other customers to be check out by another associate using the same type of machine....rrright. Here's why you get this rating, Target. Number one, your associate was misinformed or lied to (or chose to lie) pertaining to the palm pilot and kiosk working in sync. Being that I've worked in retail previously for years, I know that each machine has its own functions and though the palm pilot is used to help customers from one location simultaneously, that doesn’t mean that it cannot have issues with its card reader. Moreover, she should have known that something was wrong with it because she couldn't even print a receipt for the Cheezits. Number two, you failed to train your associate properly in customer service. If she became suspicious of me after my cards declined, she should have deleted the order and tried to rescan again on her end. I only had 4 items. Two cards declining would have made me think as a worker that maybe something is wrong with the system in my hand. Furthermore, she could have sent me to a kiosk to try....AND if she was suspicious....she could have offered to help me there to keep eyes on the situation....but changing demeanor and making it known to a LOT of people in the store was her choice. I just ask that you train your associates to approach all situations with the "innocent until proven guilty" attitudes and exhaust all avenues before demeanor change. By the way, my card worked INSTANTLY with no issues at...

I typically always use Target Drive up for my personal shopping. Yesterday, however, I had to complete an order for my workplace, and they use Walmart pickup. I had never used the Walmart pickup service prior to yesterday (8/2/22).

Here is my Walmart experience story: First, I was supposed to pickup the order on 8/2/22, but the order delayed until the next day, so I had to wait to pick it up and be late to work. When I arrive at 7AM, I was the only car in their pickup area. I checked in, and waited for someone to come out. Fast forward 22 minutes later, I had not seen an employee, I did not have my order, and there were 5 other cars in the pickup area with me. There is a phone number for pickup orders on the signage for you to call. I called more than 5 times, and no one ever picked up. The voicemail box was also full... by the time an employee came outside with a cart of orders, he went to three other cars before mine (remember, I was the first car there over 20 minutes ago). When the employee finally made it to my car, he let me know that I would need to cancel my order. Even though the app showed my order was ready, the employee showed me on his app that there were 0/3 bags filled for my order..... I did end up canceling the order and placing the order a second time with Target. I told my employer that we would not have any problem with Target's order service, as it is always up to par.

Here is my Target order experience: I placed my Target pickup order on the afternoon of 8/2/22. I received a notification within the 2 hours that the order was ready for pickup. I had a schedule conflict, so I knew I would have to wait until the morning of 8/3/22 to pick the order up. Also, just before the store closed on 8/2/22, I placed a second order for something I forgot. I knew that it might not be ready right when I get there the next morning, but that is okay! Fast forward to the morning of 8/3/22 at 8:10 AM. I let the store know I was on the way. I pulled into spot 3 and said I was there. Within 1 minute, a Target employee came out of the front doors with my order. He was very polite and placed the bags in my trunk in the compartments I asked him to.

The point of this story is that I will always use Target's drive-up service for personal and business shopping. I will make sure my office transitions all office orders to Target. Thank you for providing a...

I am extremely disappointed in the level of customer service received at the Fultondale location in the electronics dept. This is the worse customer care experience ever and it has me looking at Target in a different light. The sales associate, Michael acted as if he was mad at the world and would not even greet me when I spoke to him. I proceeded to tell him what I needed and he showed very little interest in responding. He simply walked off with the expectation that I would follow him, which is what I did. As if things could only get better after spending $549.99 on a TV and wall mount on 11/27/22. It was not until after I used my debit card, that I realized that I should have used my Red Card to receive additional savings. I asked him if I could correct the issue and he told me if I did, it would charge my card twice. I would need to s/w customer service up front to resolve the matter. I mentioned that usually the sales associates would ask customers if they wanted to place their purchase on their Red card. This guy looked at me as if I was speaking a different language. I then proceeded to the customer service counter where I was told something similar, which did not make sense. I then asked one of the young ladies if they were no longer reminding customers to use their Target/Red cards. She replied saying, if you purchased an item from electronics, they will not remind you; only up front in the cashier line will this be mentioned. How ridiculous it that?!?! So I assume Target does not want anyone to save money when purchasing large ticket items. I always looked at Target as high end in comparison to their competitor, Wal-Mart. However, this experience was just another day on the low-end of customer care. Target, please start valuing your customers' experience when they are spending their hard...