Arkansas Furniture — Local services in Hot Springs

I visited their store a few weeks earlier. Spoke with Mike, the owner. He was very cordial and answered all of my questions. I told him I had a recliner that the mechanism was acting up. I was hoping to get it at least temporarily working, at least until this inflationary period was over. He said he had a repairman named Jack that was on vacation at the time. I contacted Jack when he came back from vacation. I set up a time for him to look at my recliner. I was a little late getting there from Little Rock due to a friend of mine with a truck being late. I called Jack and he said he would wait for me. He had another appointment he needed to get to, but he called them, and got it ok’d as I was coming over from Little Rock. He got to working on my chair, and had it done in less than an hour. I got the chair back home, and it reclines again. If I ever need to deal with a furniture store again it will be ARKANSAS FURNITURE. It means a lot to me in today’s world, for a company to give me their time, and help me the way they did. They have a large selection of Recliners, and according to another Salesman that works there, most if not all are made in the US. That’s reassuring to...

Just witnessed first hand the power of supporting local small business! We bought a mattress a few months ago from Arkansas Furniture and started having issues with our backs hurting. While on a business trip to Orlando we spent a few days on a Beauty Rest mattress and experienced the best sleep we've both had in a long time. We emailed Elaine at Arkansas Furniture and attached a picture of the mattress tag. She informed me that she didn't have it but that she did have a line of Beauty Rest mattresses similar to that model and even higher rated ones as well. We asked if there was a warranty for the one we had bought just months earlier and without hesitating she said she would work on getting a credit on my previously bought mattress. She said she would call us back and did so within 24 hours! We arrived at Arkansas Furniture this morning and bought our new mattress. They had their delivery drivers not only deliver the mattress set for free but also picked up the previously bought mattress! You only get this type of service from small businesses! Thanks and don't forget to tip those drivers!...

Arkansas Furniture was recommended to me when I purchased a home in Benton. My husband and I were moving from another state and had just a few weeks to completely furnish our new home. Lauren worked with us 7 hours when we visited the store the first time. We didn’t accomplish everything that day and Lauren suggested sending photos to me via text and email. Over the next few weeks, she faithfully sent photos and made suggestions. As promised, everything we ordered was delivered as we were moving in. The delivery staff were courteous and professional. It’s been a few weeks since moving in and we continue to work with Lauren. I made another trip to the store and selected some vases. Elaine, Lauren’s mother, made some fabulous dried flower arrangements for them. Their hard work, dedication and constant communication took a huge burden off us during our transition. This kind of customer service is a rarity these days. We will never be able to thank them enough but we will be customers for life! We consider them friends and were treated like family. We highly recommend...