Greyhound — Local services in Houston

Greyound has been my long distance bus service since the 1990's. The service has gone down tremendously and I will assume it's due to political and cultural issues beyond Greyhounds control. Now the company is utilizing 3rd party charter services more and more to handle a bigger percentage of its routes. Covid and losing many bus drivers is part of the cause. But it's hard not to notice the influx of immigrants travelling as well. So much so that I see bus drivers struggling to communicate with a population who don't speak english. It's obvious that business has been a mixture of bad and good and Greyhound is struggling to adapt to the challenges.

This review is more than just about this 1 travel experience. It will be about my last 5 travelling experiences. All of which have taken place within a little over 1 year. Let's start this off by stating that many of the Greyhound stations are overcrowded and although the station workers do their best the stations aren't kept up to the best standard. This definately applies to the bathrooms. On several occassions I've seen workers at different locations man customer service stations and then also do custodial services. This is why stations aren't as clean as they could be. With as many people who pass through the Greyhound stations daily the custodial position at every location needa to be a full time position all by itself.

The Flixbus locations are in parking lots in most cities. There's no covering or shelter in place so if it rains anyone not in a vehicle waiting gets rained on. Business has expanded obvioysly and customers aren't paying less to use charter bus services. Yet there's no type of shelter from the elements. Even most public bus transportation system provide a shelter at nant bus stops patrons can stand underneath.

I myself the last 5 trips have had to deal with missed connections, and although I was able to book another trip within 24 hrs I think Greyhound can do a better job with having extra buses on standby in cities to deploy in case of bus breakdowns; etc. This present trip is going to take 2 days and I'm prayful there will be no mishaps because, I don't want to be on a bus for 4 days.

Before Covid I would of given Greyhound a 4 star rating but service has gone down a bit. Hopefully as an organization you're up to the challenge of revolutionizing how you do things and adjusting to the times because as a traveller I'm aware of the change.

There are a few cheaper bus services than Greyhound yet the service locations and destinations aren't as extensive nationally amd so when travelling long distances by bus Greyhound I still recommend. #greyhoundreviews #theroneshellmanmediq #theroneshellman...

The way they treat people and the poor desperation on these people's faces because they have no choice but to use these services is so sad. We are human beings and deserve to be treated with decency and respect. The things I've seen and personally dealt with the last two days are shocking. Buses breaking down left and right. Hours upon hours of delays on top of the already ridiculously long transfer times. Broken bathroom doors. No soap in multiple bathrooms. Broken vending machines so people are unable to even get themselves anything to eat or drink while they wait. Bus drivers and desk clerks yelling at people trying to get their help. A lot of these workers have been kind as well and want to put that out there. And the kindness of every customer I encountered the last two days has been so kind to me. So many people on the phones with customer service to be told one by one they aren't going to be helped. I heard one call where the representative told the customer that she called the wrong department but that the correct department isn't taking calls. I received a $25 credit late last night saying if I could show my receipts dated that day I could use the money to pay for my food and drinks. Unusable because they waited until I'd already been waiting all day and had thrown my receipts away. And $25 for a 13 hour delay for them to tell me my ticket is no longer any good...

Bad customer service, as well as security, I literally walked straight to back no search, and I wasn't the only one..the lady whom I spoke with had a attitude from start, all I did was ask for help with my ticket & extending it...she proceeded to get loud..so I stated what I stated so she could hear me as well..I asked to speak to supervisor, security lady claimed she called..no one came...the csr lady called me out my name..loud all the way to front as I had already walked away...the security doing exactly what she was doing from start.. running her mouth.. talking to other coworkers gossiping instead of doing their job..I have seen the difference through out the years...tbh they should bull doze this location down... rebuild in a nicer area..do a better screening of employees...as this is definitely bad for business...flix bus has their work cut out for them...the way they treat people at this location is ridiculous..& sad part I loved greyhound.. traveling wise..meet nice people in other states but Texas too much especially Houston's main...