Whataburger — Restaurant in Houston

I ordered from the drive through but I had to go home and rewarm everything up. I ordered #1 w/Dr.Pepper, #13 w/Sweet Tea and 3extra chicken strips, Large onion Rings, Large Fry, Large Chocolate Milkshake and 4 Apple pies. We paid and waited in the driveway for a while. When Christofer brought us our food he repeated the order and it was correct so we headed home. I noticed the fries were old and the onion rings were cold, but I didn't want to make a big deal because my husband just got off work and was ready to grub at home. Upon arriving home we found that there were NO apple pies, No Sweet Tea, and only 5 chicken strips not 6. We called and spoke with Melanie about the issue and she shid we could return to the store and get it fixed. I regret doing that because we were treated as if we were an inconvenience. Christofer corrected the tea. Sam came and told us that the 6th chicken strip was under the box of fries 😑 which is a lie because we counted 5 chicken strips in the box, wasn't no strip "hiding". Sam gave us 3 apple pies and said the 4th apple pies would be a 7minute wait. We waited more than 7 minutes for 1 apple pie. So, now I'm writing this review as well as an email to corporate and Glenda Lanadaverde WHILE I HEAT UP MY WHATABURGER AT HOME. I spent $40 so that I can warm up my Whataburger in my oven. Mind you this is NOT the 1st or the 4th time my order was wrong and missing items during the night shift. I fkn LOVE Whataburger but this location close to home is making me HATE Whataburger. After I'm finished eating this food, I'm going to write Glenda Landaverde whom is the Operating Partner of this location. Harrisburg needs to get it...

I ordered a patty melt no onion add jalapeño meal large side of white gravy, simple. I got charged for a #2 double meat meal large no onion add jalapeños side of white gravy while sitting in lane b. I caught the young lady's attention and informed her that I ordered a patty melt not a #2 double meat burger. She took my receipt then 7 minutes later came back and handed me a brown bag informing me that they fixed it and walked away. I checked the burger to ensure the error was fix but got a patty melt with onions and no jalapeños. So I had to catch her attention again. I informed her that my burger had onions and no jalapeños. 6 minutes later she comes back with another brown back and told me they fixed it then walked away. I checked the bag and seen that I didn't have my white gravy this time. The girl told me it is in there but I told her it wasn't because u just checked the bag. This time she sent another person to drop off the white gravy. Instead of her walking away she should have verified the order was okay before walking away knowing there were multiple errors. Instead I was backing up the line because 8 kept having to catch her as she walked other orders to the customers waiting in their cars. I waited a total of 25 minutes and should not have to keep correcting an order multiple times. I nderstand these are teenagers working at fast food restaurants but its not that hard to pay attention to what you are keying into the register or to verify the order with the customer before keying it in. If my order was typed in correctly the first time all this would have...

🔥 🔥 🔥 💣 💣 💣 🔥 🔥 🔥 💣 💣 💣 I recently visited the Harrisburg Whataburger and had an absolutely outstanding experience thanks to Isaiah. From the moment I walked in, Isaiah's exceptional customer service made a lasting impression.

What sets Isaiah apart is his genuine attention to detail and proactive approach to service. He greeted me with a warm smile, took my order with patience, and made thoughtful recommendations. When my food arrived, Isaiah personally checked that everything was to my satisfaction.

Beyond just taking orders, Isaiah created a welcoming atmosphere, efficiently managing the busy restaurant while still making customers feel valued. He demonstrated remarkable problem-solving skills when helping another customer with a special request, showing both creativity and a deep knowledge of the menu.

Isaiah represents the very best of customer service - professional, attentive, and genuinely caring about the customer experience. His work ethic and dedication are exactly what every restaurant should strive for in their team members.

Management should recognize Isaiah's exceptional contributions - he's clearly leadership material and deserves advancement opportunities. Employees like Isaiah are rare, and his combination of efficiency, friendliness, and professionalism makes him an invaluable asset to Whataburger.

Thank you, Isaiah, for making my visit memorable. Your outstanding service is the reason I'll be...