H-E-B — Local services in Houston

This review is ONLY regarding the H-E-B BLOOMS SERVICE

I DO NOT RECOMMEND WORKING WITH M. JARREL FROM THIS H-E-B Floral Blooms department. Please go to any other H-E-B Blooms department in another store or...if you really need to.... ASK FOR ANOTHER floral department employee in this Clear Lake location.

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In short, whoever hired this employee needs to know that (despite multiple efforts to correct the situation) she:

1. DID NOT send us any sort of quote until about 2 weeks after the initial wedding floral appointment

2. Sent us a quote for floral arrangements that DID NOT MATCH the modifications we asked for.

3. When sent an updated/ corrected list of floral arrangements, SHE STILL LEFT OUT some of the floral arrangements we were asking for.

4. When we called to try and add the missing floral pieces from our original quote, she rather rudely gave the excuse that she had not responded to the email (for almost 2 weeks) because "she was busy due to prom season"

5. After this phone call, Megan Jarrell said she would send the final "corrected" floral quote with the updated price.... Megan Jarrell SENT THE EXACT SAME QUOTE WITHOUT CORRECTING ANY OF THE MISTAKES SHE HAD BEEN MAKING SINCE THE BEGINNING!

I'm sorry, but if someone takes the time to come into a respected business and try to book floral arrangements for a WEDDING then we kind of expect to be treated better than this.

The incompetence and complete disregard of good work ethics Jarrell has shown has caused me to distrust her ability to correctly complete this and any transaction, much less actual floral arrangements for such an important date (wedding)! This H-E-B Blooms worker should face some sort of reprimands/ consequences for treating a customer so inconsequentially.

Jarrell cost us, bride & groom, weeks and weeks that we could have spent looking for other florists that would actually WANT to have our business.

Again, AVOID M. JARRELL from this H-E-B Blooms floral department section. She DOES NOT DO WELL when expected to get a price quote right, answer in a timely manner, or actually get your floral arrangements right.... which I mean.... IS HER JOB, right?

-disillusioned bride who took her...

We needed a cake for a baby shower, so I called and spoke to someone in the bakery. I described to her that we wanted a Rosette cake and told her what we wanted the cake to look like and she said they could make it exactly that way. We even went up there in person and ordered it. When we got there to pick up the cake, the color was wrong. After arguing with a young girl who kept insisting the cake looked good even though we kept telling her it was the wrong color. It would not have matched the rest of the shower decorations. After listening to her argue and make faces like we were stupid she finally got another lady to help us. After talking with her for 10 minutes she said she could scrape all the icing off and redo it. We had no choice because it was late evening on Saturday and the shower was the next day on Sunday. She told us she could have it ready in 15 minutes. When we went back in to pick it up about 30 minutes later it was already back in the box. I opened the lid to check the color and the color was corrected. When we got home we carefully pulled the sides of the box apart to remove the cake instead of trying to lift it out. The cake was hanging off the round cake board and the icing was drooping off about a 1/4 of a section of the cake. There as also huge gap between the top layer of the rosettes and you could barely see the bottom layer of rosettes. I wish I would have asked them to take the cake out of the box so I could inspect it. But I trusted them that the decorating would be good. Even though the color was wrong in the beginning, the decorating was pretty. The person that redecorated it got the color right, but did a horrible job decorating it. The cake was just very shabby looking. We were not only embarrassed but it was also very disappointing for the pregnant Mother to not have a pretty cake for her baby shower. The cake is always the center of attention but it is usually in a good way. Well not this cake. I will never go back to this HEB for anything. I wish I were able to upload pictures of...

WORST HEB in the entire Clear Lake area. I was a Kroger and Randalls shopper, until this HEB location opened. Years ago....in the first year or two....they were GREAT. I did 100% of my shopping at HEB. Then, in year 3 up until now they started sliding DOWNHILL FAST. They quit carrying several items I purchased at first, and several other items were either out of stock, or they quit stocking those items as well. I talked with management about this. They said they'd look in to it and get back with me...THAT NEVER HAPPEN. So....after a lot of attempts to rectify the situation, I decided to go back to shopping at Kroger, and Walmart. Yes, I know Krogers prices are higher, but I'd rather pay more for what I'm shopping for, than not get the product at all.....and this was before the supply chain problem. Now, because they are so close, I ONLY USE THIS LOCATION, for one or two quick items that EVERY grocery store carries. I tried the new store on Gulf Freeway ( the one that opened last year ), a couple of times. They have EVERYTHING AND THEN SOME....NO WEAK EXCUSES AS WHY THEY'RE OUT OF STOCK. I haven't decided whether or not to give them all my grocery business. They're definitely a further drive than Kroger and even Walmart. I'm wondering how long the Clear Lake Marketplace will remain open. The few times I've gone back in for 1 or 2 items, there are many people...