Overhead Door Company of Houston [Miner Corp.] — Local services in Houston

I recently had a door get out of alignment, I called Overhead Doors direct and talked to Alex who qouted me $650.00 as the minumum charge for a service call. It had been several years since we had used them (i'll get back to this later) and had to fill out a new Customer Information Form, on this form no where does it mention pre-authorization or rights to charge without permission. I assume my credit card was on file from previous work (or I could have given it to Alex, I honestly don't recall). But, a couple days later, they wer every prompt on scheduling the service, two men showed up with a scissor lift. I explained the issue and they fixed it in under 30 minutes. I showed them our tall ladder and they preferred to use the scissor lift. As understanding I was paying $650 for the hour, I had asked them to grease up the chain on our other service door. They happily obliged. In and out in well under an hour. Shortly after we recieved an invoice for $2178.93. Nothing itemized, only a brief descriuptio nof the work performed. When I called to inquire about the ludicrous bill I was told I can either pay it or it would go to collections. This same represetative called back and said she would take it to the supervisor, but int he mean time they had charged a "pre-authorization" amount of $1000.00. I never heard back from a Service Manager, veen after several attempts to come to a fair resolve. I did talk again to Alex, whom sent me an itemized statement. This is where it gets insane. $919.20 for a scissor lift (I niether asked for nor authorized), $187.00 per person for labor (they sent 2), $94.00 labor (also x2), $187.00 travel (I assume to me), and another $187.00 (their return trip), and finally $157.66 for the lube (service delivery and field supplies). If this is not the most assinine abuse of overcharging, i don't know what is. Back in Decemebr of 2018, we used this same company to repair the broken slats in the roll up door (same door). One person, one ladder and several hours of work. The bill was $1422.41. $517 labor, $797 material. I've disputed the charge with my bank, asking them to leave the $650.00 as this was the ONLY number that was mentioned. I have no idea what is to happen, I can only hope they do the right thing. I'm a small business owner and do my best to work out these types of issues, but when left with no effort on thier part, I feel it only appropriate to warn others of the practices of Overhead Door of Houston.

08/15/23 UPDATE: It took a bit, but Brandy, the Service Manager did reachout to me directly and reviewed the invoice. Admitting there were several errors. We agreed the $650 was "roughly" the correct amount and all was good. I am satisfied, and impressed at the resolve. This coudld have been different, and while it wasn't easy , it was fixed. Thank you. I'm hoping I can edit the star rating, if not, please...

I am writing in to advise and express the feeling I experienced with your technician Eric.

At approximately 9pm on Saturday, June 26, 2021, my garage door was stuck in the open position after opening it with my remote just as I always do. I tried pressing the remote closer to the opener, checking the safety sensors and disconnecting the power for several minutes but to no avail. I reluctantly called Overhead's 24 hour emergency number for assistance, since the opener I have is an Overhead product/model, and gave all the aforementioned details to the dispatch/answering service rep.

I received a call a few minutes later from Eric who advise he had "just got in" and asked me "was it safe" in my area. These statements took me for a loop because I have NEVER been asked that on any of the service calls I have ever made in my 20 years of living in my home. He said "I don't want to come if it's not safe because I have had my tools stolen before". After a few more excuses we disconnected the call and I called back to Overhead's 24 hour emergency number, spoke to a different dispatch/answering service rep and had to explain AGAIN the same things because I needed someone to come out to help with my door. Eric called back and said he was on the way and would arrive shortly.

He arrived at approximately 1115pm and began to see what the issue might be and after about 30 minutes decided it was the circuit board that need to be replaced which he said "I used my last one on Thursday so you will have to wait til Monday for us to fix it". As he was putting away his ladder and tools he says to me "you know you made me look bad to the company" because I called back to ask for a technician that was willing to help with my issue. Then he says "if it was the Memorial area it wouldn't be a problem". I was shocked that he would be so bold to say this and it made me feel as if my issue wasn't as important as someone who is fortunate enough to live in a different area of Houston. He tired to smooth things over as he was writing the ticket saying "it's ok, it's ok, we will fix it Monday". I asked which form of payment the company accepts then went to get my credit card for the fee. He did not even make sure to leave my copy of the service order/receipt and when I called him within 5 minutes of his leaving to ask him where it was he said "oh they will email it to you or send it in the mail".

So to summarize the events: I was made to feel like I was putting him in danger by answering a service call. I was insulted because I didn't live in an area he deemed safe. I didn't receive a receipt for any services but my credit card number was written down and recorded. My issue is yet still not resolved.

This is the worst I have experienced. At very least I require a receipt for my charges since nothing else...

This company used to be called "Overhead Door" but was bought out by Miner (but you wouldn't know that unless you asked). I called the number of "Overhead Door" because they installed my residential garage door years ago, and I needed service on my LiftMaster unit. I told the phone rep as much, complete with the Model and the error code it was showing. It wasn't until I agreed to pay the $167 service fee did they schedule my appt. When the tech showed up, he did his work, and told me the problem (Exactly what the code had already revealed.) It was as this point when he told me that Miner was not a LiftMaster dealer. He would have to order the part, and come back to install it, and charge me another $167 to do it. Turns out, it was a $40 part. Yeah, so nearly $400 total to replace a $40 part. The tech was nice, and told me the recent history of the company, including the fact that they recently doubled their service call fee. It was a bit high. OK, it was really high. Knowing the problem and the part needed, I just did the rest of the repair myself, saving $167 plus the cost of the part. I was very upset that they didn't tell me right off the bat that they were no longer a LiftMaster dealer! Knowing that, I wouldn't have used them, and called the LiftMaster dealer and had my unit fixed right away. Instead, I had to order the part and wait for almost a week to get it, and not be able to use my garage door. Not a good experience. I called Miner and tried to talk to someone before writing this post, and give them the the opportunity to fix the situation, but no one ever called me back as they said they would. So, be forewarned. They aren't upfront, and obviously are just focused on bilking customers for an inflated service fee. (Note: the techs did not get a raise when the service fee doubled!) There are a lot of garage door service vendors out there, so find one that will do the same work for a more...