SAM JEWELERS — Local services in Houston

First of all, great deals, great prices, wonderful people…Now, I have spent only a few thousand with them, I recently took my gold watch to have my glass replaced on it, I showed it was working PERFECTLY.. I go back to get it, someone THERE who handled it, broke the winding mechanism on it. It’s an automatic watch and don’t run off batteries, and whoever broke it didn’t know. I have had this watch for over 15 years and would NEVER brake my own watch, and if it was broken I would had taken it to a watch person.Not just get the glass fixed. They will not own up or pay to repair my gold watch. The price is 120 bucks to get fixed. So BE CAREFUL WHERE YOU GO TO FIX YOUR JEWELRY Went back the other day,1 of the 2 chains I bought broke already,and I only had it 8 months. THEY CHARGE TO REPAIR THE JEWELRY YOU BOUGHT FROM THEM MONTHS AGO…Now it was just 1 little link,my point is….The OWNER says u have 2 months to fix anything that may occur…But it’s gold so u wouldn’t think I would be seeing them 7-8 months later..Which means…NO Warranties on your gold after purchasing..Oh..2 months my bad…BAD BAD BUSINESS…Will never in my life shop here again.Be careful this does not...

I went today to get an estimate . Sam is a very nice person but every time I go May and John don’t acknowledge they have attitudes and faces . I wanted to take my business but I no longer will. My best friend got a custom made bracelet there I recommended them to her and told her I used to work there. I actually found a better opportunity to grow I just wanted to say Hi how are you and get an estimate to a customize necklace in memory of my baby I didn’t come asking for a job to be getting an attitude . But never mind, I will find business elsewhere or support small business as well. Also the negative response backs and feedbacks , are not good looking or professional. My feedback is with the attitude and that does not look good. They don’t greet you . Thank you !

TO ADD ON: FEEDBACK FROM COMMENT TO JOHN

A “ GOOD MANAGER” takes criticism from feedback . If you re-read MY review and FEEDBACK. You would read and understand I’m reviewing about YOUR ATTITUDE YOUR STAFFS ATTITUDE. I’m not complaining about the pendant price if that’s your concern 😙. Please check your attitude , how you greet people and change your face attitude instead of...

I camed here to have my necklace cleaned they told me to come back 20min then i come back and i didnt even checked it at all since i thought it was my chain so i payed them and left since i was in a hurry well i get home and ive noticed it was not my chain at all the one i had!!I was so upset and mad at the same time the fact that i did not have an actual picture of my chain so they can see themselfs they did something to my chain to whoever cleaned it … i dont like lying neither take advantage of peoples business but it was NOT my original chain … The owner tried helping me at the end i kept the chain they gaved me but it is not the one i had so please be careful and check your necklaces and if its possible stay there as they...